Connect Shopify to domain with already Outlook domain records

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Connect Shopify to domain with already Outlook domain records

Grydrow
Visitor
2 0 0

Hello, 

 

My situation is as following: my shop is currently connected to my .be domain and I would like it to migrate to the .eu domain I also own. 

 

The problem is that my .eu domain is currently handling my professional email address, managed by outlook. I therefore already have a CNAME and a A domain records. I afraid that if I delete the Outlook entries to connect the Shopify ones I might lose access to my email address. 

 

My domains are hosted by OVH.

 

Does anyone know how to solve that problem? 

 

Many thanks

Accepted Solution (1)

dctechnolabs
Excursionist
11 2 3

This is an accepted solution.

Hi @Grydrow,

You can connect your Shopify store to your .eu domain without affecting your Outlook email by carefully managing your DNS records. Here’s how you can do it step by step:

1. Update Your A Record for Shopify

  • Log in to your OVH domain management dashboard.
  • Locate the A Record for your domain.
  • Update the value of the A Record to Shopify's IP address: 23.227.38.65.

2. Add Shopify’s CNAME Record

  • In the DNS settings, look for the CNAME record for www.
  • Update or create the www CNAME record and point it to shops.myshopify.com.

3. Preserve Your Email Records
Do not delete any MX (Mail Exchange) or TXT records related to Outlook. These records handle your email service, so they need to remain untouched. Common records for Outlook include:

  • MX: Points to something like yourdomain-com.mail.protection.outlook.com.
  • TXT: SPF, DKIM, or DMARC records to verify your email.
  • By updating only the A and CNAME records, your email will continue to function as usual.

4. Verify Your Setup in Shopify

  • Go to your Shopify Admin → Settings → Domains.
  • Add your .eu domain and follow the instructions to verify the DNS changes.
  • If you’re unsure about any step, you can contact OVH support to confirm which records are safe to modify or consult Shopify Support for guidance.

Let us know how it goes!

Ashish Ezhava | Founder & Business Development Manager
DC technolabs
Empowering businesses with cutting-edge technology solutions.
Visit us: dctechnolabs.com

View solution in original post

Replies 2 (2)

dctechnolabs
Excursionist
11 2 3

This is an accepted solution.

Hi @Grydrow,

You can connect your Shopify store to your .eu domain without affecting your Outlook email by carefully managing your DNS records. Here’s how you can do it step by step:

1. Update Your A Record for Shopify

  • Log in to your OVH domain management dashboard.
  • Locate the A Record for your domain.
  • Update the value of the A Record to Shopify's IP address: 23.227.38.65.

2. Add Shopify’s CNAME Record

  • In the DNS settings, look for the CNAME record for www.
  • Update or create the www CNAME record and point it to shops.myshopify.com.

3. Preserve Your Email Records
Do not delete any MX (Mail Exchange) or TXT records related to Outlook. These records handle your email service, so they need to remain untouched. Common records for Outlook include:

  • MX: Points to something like yourdomain-com.mail.protection.outlook.com.
  • TXT: SPF, DKIM, or DMARC records to verify your email.
  • By updating only the A and CNAME records, your email will continue to function as usual.

4. Verify Your Setup in Shopify

  • Go to your Shopify Admin → Settings → Domains.
  • Add your .eu domain and follow the instructions to verify the DNS changes.
  • If you’re unsure about any step, you can contact OVH support to confirm which records are safe to modify or consult Shopify Support for guidance.

Let us know how it goes!

Ashish Ezhava | Founder & Business Development Manager
DC technolabs
Empowering businesses with cutting-edge technology solutions.
Visit us: dctechnolabs.com
Grydrow
Visitor
2 0 0

Hi @dctechnolabs

 

Thank you for your quick and valuable response. It works ! 

For anyone who would have the same problem as me: One of my two 'A' record contained 'www' which had for consequence not to let me add the 'www' CNAME domain. I therefore had to remove the A entry and everything works.