Connect to Google Merchant Center doesn't allow me to connect to an existing acct.

Connect to Google Merchant Center doesn't allow me to connect to an existing acct.

MrSnorEraser
New Member
5 0 0

Problem #1 - The "Connect a Google Merchant Center account" function, in the settings for the Google and YouTube sales channel does not allow me to connect my existing (long-standing) Google Merchant Center account. Why not?

 

Problem #2 - Using the only other option, "create new"... It automatically sets up an account under my personal email address. Which has absolutely nothing to do with my Shopify profile!

In other words... I have no idea how or why is picking up my personal email address!

 

Any clues as to why this is going on and how I can simply link my existing merchant center account?

Replies 11 (11)

claricelin
Shopify Partner
148 19 30

Most likely you are using your personal email address to set up the app but this email does not have access to your Google Merchant Center account.

 

The email address that you are using to set up the Google & YouTube app - under Settings - that email address needs to have admin access to the Google Merchant Account.

 

 

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MrSnorEraser
New Member
5 0 0

Thank you for the reply.

 

I have been up and down the settings and cannot find where you can identify and/or change the email address pertaining to the Google and YouTube app. Also, I don't see anything, anywhere in the Shopify settings that indicate that my personal email address is associated with my Shopify store and/or the Google & YouTube app.

 

Do you know how/where I can confirm and change these settings?

EmmanuelFlossie
Shopify Partner
3154 231 758

If you already have a GMC account, do not create a new one, this will put you at great risk of getting suspended.

 

It is recommended that you use the same email everywhere. Consider using a business email address for both Shopify and GMC. You can add yourself as an admin in GMC.

 

Then wait a day or so, and try to link again. It should work.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
MrSnorEraser
New Member
5 0 0

Thank you so much.

 

It's wonderful that they allow you (a newby beginner at this) to so easily make such a grievous mistake!

 

In setting up my Shopify store/acct. I specifically and intentionally used only my business-related email. At no time did I enter anything regarding my personal email.

 

I have been up and down the settings and cannot find where you can identify and/or change the email address pertaining to the Google and YouTube app. Also, I don't see anything, anywhere in the Shopify settings that indicate that my personal email address is associated with my Shopify store and/or the Google & YouTube app.

 

Do you know how/where I can confirm and change these settings?

I

EmmanuelFlossie
Shopify Partner
3154 231 758

Well Google assumes, you read all the policies first, before you proceed. Which in reality of course is not possible.

 

First disconnect your GMC account in the google and youtube app, which is located in the settings tab.

 

Then connect again to your existing account.

 

Are you saying you can't do this?

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
MrSnorEraser
New Member
5 0 0

Thank you again for your reply.

 

Yes, I cannot find a way to do this.

They do not provide that capability.

 

It almost seems necessary to uninstall the app and start from scratch.

But, I'm not sure if that is wise either.

 

But, what bothers me about my previous setup attempt and any that I may try in the future, is that I am still baffled as to how my personal Gmail acct. came into the picture at all.

 

Nothing about my setup process involved my personal Gmail acct. whatsoever. I'm stumped!

EmmanuelFlossie
Shopify Partner
3154 231 758

Most likely if you ever logged in your personal account on your browser, it will remember this. It does not have to be associated with Shopify. Just anywhere when using Chrome.

 

In any case, yes try to uninstall and re-install.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
MrSnorEraser
New Member
5 0 0

I will try that.

 

Thank you so much!

 

 

Dabrowka
Tourist
17 0 1

I'm facing the same issue, did you find a solution for this problem?

EmmanuelFlossie
Shopify Partner
3154 231 758

try uninstalling, and installing the app again.

Try updating your emails to be 1 and the same.

 

If you continue to have issues contact Google: https://support.google.com/merchants/contact/shopify_3p_support_app

 

Alternatively use a different app such as https://apps.shopify.com/multiple-google-shopping-feeds

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.

jmelghh
Visitor
1 0 0

A bit late to the problem, but adding a solution I had to a similar issue where I couldn't connect to an existing GMC account. May not be exactly the same, but hoping it can help somebody.

 

Overview: needed to reconnect our GMC account but wasn't seeing the option in Shopify. Our account was changed from a single tenant to multi-tenant account which look to have been causing connection issues. To reconnect, I took the steps below to be able to reconnect:

  1. Open new GOogle Profile
  2. Create separate Google profile/account
  3. Give new profile admin access on child account/GMC account
  4. Connect to GMC through this profile from Shopify (do not use your main Chrome profile).

Not ideal, but was able to get this to work.

 

Best,

 

Justin