Connecting instagram to Shopify Collabs error

flye
Visitor
2 0 2

Trying to connect our brand's facebook/insta account to Collabs. I go through steps under "Socials" to connect, get sent to Meta to allow, click on the checkbox next to our Brand's page, and allow all permissions, and am told that "You're Now Linked to Shopify Collabs to Facebook".

 

When I go back to the Shopify Collabs page though, it doesn't show a connected account and gives me the error: "To connect you must grant Page permissions for at least one Facebook Page". 

 

I've gone through this process several times, ensuring I've selected our brand page, and still the same error message.

Any ideas? Thanks!

Replies 4 (4)

flye
Visitor
2 0 2
Thanks! However I tried all these things and it still gives me the same
error.

1) our instagram account is a professional account with over 1k followers
2) cleared history and cache, also tried incognito
3) removed and reinstalled Collabs

Any other potential solutions?

zvook
Visitor
2 0 1

Same thing happens to me. 
and running a search for this issue leads to this page 😕 ....

MrKOYO
Excursionist
22 1 7

I have the same thing, has anyone found a way to solve this problem?

zvook
Visitor
2 0 1

This is the reply I just got from Shopify support:

 

Our developers are working to address this issue, as permission requirements have been changed on the Meta side. The Instagram and Facebook connections in Collabs will show as currently unavailable in the meantime.


They did not provide with time estimation for a fix... I guess I need to search for alternatives.