Hi there, @jimamorris!
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!
Here is a direct link to reach our live support team; email and chat queues are always available to you while phone queues are based on availability so if this is your preferred way to communicate with us and it is not being presented, it simply means to try again later as all agents are currently talking to someone.
You can also reply directly to that email thread you have going to inquire further on the information you are receiving especially if there are discrepancies to what you are seeing on your end.
Feel free to share more about this matter here in the Community as well. I am more than happy to try to assist you but please bear in mind, we do not have access over back end information like the team you are in email correspondence with or other queues of our live support team.
The live support link sends me to a page where I can choose to email Shopify or to explore the Community. It does not take me to an option for live support. I'm now closing in on 48 hours and still battling this issue as the latest set of instructions appear to have left out a step that I can't fill in. What is the actual link to reach Live Chat?
Thanks for your response.
Please refer to the screenshots to get you to our live queues. Once you log in and select the store you want to talk about, you can follow the intructions below:
1. Select a random topic from the list provided below.
2. Once you choose one, you will redirected to a new page where you can scroll all the way down where you can see the live queues available for you at the time:
Definitely let me know how this works out for you and we appreciate your patience regarding this process.
Thanks for the added information you have provided.
Can you please try this entire process while in incognito mode to see if that makes any difference on your end? You can also try to continue without logging into your store.
Let me know if these options provide you with a different outcome.
Thank you for your patience and understanding regarding this matter.
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