Consistent Bugs and Glitches???

[BigLaCroix]

Hey there Shopify Community,

We've noticed some glitches (or we hope they're glitches) lately that have been causing us some issues.

1) The "Duplicate" function

The duplicate function seems to work MOSTLY normally, however we've had an issue with the selections we choose not being registered, or saved, and instead when we duplicate a product to create new products, we wind up with the selections we chose for it to copy over, to all be overwritten. So if we choose to duplicate the sales channels, it ignores that and won't set it as available on any sales channels. This is a minor issue, but I wanted to report it to Shopify Staff so that it's on your guy's radar.

2) The SKU bar within the Duplicate function.

The opposite problem seems to be happening with our SKU, and whenever we duplicate a product, even if we select not to copy the Sku, it seems to go ahead and do so anyways. Again, small issue in the small scheme, but this adds a few extra steps to a process that we repeat a lot, so the time really builds.

3) We STILL have products that are changing price, seemingly at will. 
We have a small company, with 4 brick and mortar stores and an online store (which I run alone), so I'm able to ask everyone in the company if they changed prices on a product, and I can confirm that nobody changed the prices, however, we still have prices migrating from one product to another, seemingly randomly. It always seems to be the same brand, but we have no idea why this might be happening. I was hoping that someone else with this same issue might see this and be able to help me out here. Has anyone else scanned products, and noticed that an item was priced incorrectly, despite nobody changing the price? Is there possibly something I'm missing? I've been looking into this issue for a little under a year now, and I've made no headway into figuring out what exactly is going on, but I very well might have missed something, so if someone recognizes this predicament, please reach out!

-BigLaCroix and Staff

[mics]

Hi there,

Thank you for reaching out to the Shopify community with your concerns. I understand that you have been experiencing some issues with the duplicate function and with product prices changing seemingly at random. I'd be happy to offer some suggestions and recommendations to help you resolve these issues.

1. The "Duplicate" function: It sounds like you're experiencing some glitches with the duplicate function, which is causing some of the selections you make to not be saved when you create new products. This is definitely something that should be brought to the attention of Shopify Support so they can investigate the issue and resolve it for you. You can contact Shopify Support through their website, or you can email them directly at support@shopify.com.

2. The SKU bar within the Duplicate function: It's strange that the SKU is being copied even when you select not to copy it. One suggestion would be to try clearing your browser's cache and cookies, or trying the duplicate function in a different browser to see if the issue persists. If the issue still persists, I would recommend contacting Shopify Support for further assistance.

3. Products changing price: This is a more complicated issue, as it could be caused by a variety of factors. One possibility is that your product data is being overwritten by a third-party app or by a bulk product update. Another possibility is that there is a glitch in your inventory management system that is causing prices to change. One recommendation would be to review your order and inventory logs to see if you can identify any patterns or anomalies. You can also try reaching out to Shopify Support for assistance with this issue, as they may be able to help you identify the root cause of the problem.

I hope this information helps you resolve the issues you're experiencing. If you have any further questions or concerns, please don't hesitate to reach out to the Shopify community or to Shopify Support for assistance.

[kzkhsupport]

Did anyone figure this out? We had the same problem for about 2 weeks last month. Totally random. We can't find any consistency or explanation other than that it happened to every order in that time period. 

[sonify199]

And they charge these amounts for bugs