contact form via liquid: certain mails missing

[norderik]

Hi,
we (steyler-klosterladen.eu) have a simple cancellation form built with {% form 'contact' %}. Now we get complaints by customers, who claim that they have filled in the form but we did not receive any mails. When we test the form, everything works. As there is no backend logging of submitted forms, we cannot verify those complaints. And yes, we checked the spam folder.

Ernst

[brisk_code]

Hi there

I checked the form and I need to have access to your code to check what is the main issue,

grant me access to briskcodeio@gmail.com or send me the request code.

[norderik]

Thank you for your reply.

The form in question is https://steyler-klosterladen.eu/pages/kuendigung

And the code is quite standard:

<div id="enquiry-form" class="container enquiry-form">
            {% form 'contact' %}           
              <div class="enquiry-wrap">               
                  <input type="hidden" name="contact[reason]" id="enquiryCustomerReason" value="Kündigung"/>               
                  <div class="enquiry-block enquiry-block-full featuredContact__blocks contactForm__blocks">
                          <div class="has-float-label">
                            <input type="text" name="contact[customer-number]" id="enquiryCustomerNumber" placeholder="Bitte Kundennummer eingeben" />
                            <label for="enquiryCustomerNumber" >Kundennummer</label>
                          </div>                
                  </div>

<!-- more fields -->

<div class="featuredContact__callToAction flexContainer atc-btn-container enquiry-block">
                    <div class="featuredContact__note"><p><span class="red">*</span>{{ 'general.forms.required_field' | t }}</p></div>
                    <button type="submit" class="submit action_button" value="Jetzt kündigen">
                      <span class="text">Jetzt kündigen</span>
                    </button>
                  </div>
              </div>
               
              {% if form.posted_successfully? %}
                <p class="quote" style="font-size: 24px; font-weight: 700; padding: 0 10px;">Vielen Dank, Ihre Kündigung ist bei uns eingegangen. Wir melden uns in Kürze bei Ihnen.</p>
              {% endif %}
{% endform %}
</div>

Best
Ernst