Contact page emails not delivering

Contact page emails not delivering

AmieC2022
Visitor
3 0 0

Hi there, my website is Brooklyn theme and has a simple content page that came with the theme. When someone sends an email, they get a message that says thank you for your email, but nothing ever comes through to the store email. 

 

I've tired using different email addresses, from different hosts i.e gmail, outlook etc. but nothing comes through and nothing ever did, i.e. it wasnt' working and then stopped working. 

 

I called my domain host and they said it all looks good, and I tried shopify chat and they said they couldn't see a problem. 

 

My website is www myfirstemergency .com

Reply 1 (1)

GemPages
Shopify Partner
5625 1262 1279

Hello @AmieC2022 

 

Your contact from work is normally

GemPages_0-1671159265879.png

You can check the email being used to contact the user in Shopify

Step1: 

GemPages_2-1671159663427.png

Step2: check with this email 

GemPages_1-1671159641492.png

I hope the above is useful to you.


Kind & Best regards, 
GemPages Support Team

GemPages - Build any high-converting store pages for any business


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