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Contact Us Form Not Sending Email

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monde
Excursionist
24 0 8

Hello!

I have set Contact Us page with the page.contact template. I have a form that seems to function, at least to the user as you can fill it in and hit the Submit button (you get a 'successfully submitted' message on the screen).

However the email does not sent, I have tried several times. Also deleting and creating the page again.

 

All my settings seem to be correct, the Customer email properly set too.

 

Please someone help me! Thank you 🙂

 

Replies 109 (109)
brando2
New Member
1 0 1

Hi Dan, 

Having the same issue. https://www.flowzastream.com/

Everything works with the contact form. Everything is setup properly on Zoho. I have another store setup the same way and it is working just fine, but for this store I cannot receive customer messages from the contact form.

My theme is a free one on the store I am having trouble with but that should not be an issue right?

 

 

Kōena
Tourist
5 0 5

Update #2: 
Problem resolved.
The error was caused by Shopify. Support fixed it. 
The info__at__koenabeauty.com email address was on their suppression list - probably due to an issue in the past that created irregular results. 
Happy, that everything works now, but still irritated, that there is no pro-active information about this.  

Update #1: 
Just figured out that Sender E-Mail: lina__at__koenabeauty.com  works while info__at__ koenabeauty.com does NOT work...
Could that be an issue with Microsoft Exchange? Lina is the primary account address, but info is entered as alternative e-mail address and I can send / received e-mails via Outlook from both aliases. 

@tapigotapioca : looks like you also use Microsoft Exchange for your e-mail address. Have you been able to fix the issue? My web forms have worked in the past 100% (I've tested them)... now, I find out by accident that they do not work anymore. 

@GCWebTeam : do you have any other suggestions? I've added all kinds of "include: google / shopify / ..." and "mx a" records, but contact forms will still not work. No errors, but no e-mails either. 

This is the domain with one of the non-working contact forms: 

https://koenabeauty.com/pages/book-me

It is SO frustrating and I wonder what I have missed that caused this issue. Not sure for how many days, weeks, months people cannot reach me via these forms. Horrible! 

tapigotapioca
New Member
2 0 0

Hello Koena, I am glad support was able to fix that for you. I did not have the same luck as they blamed outlook for error. I removed the contact forms from the website. I hope they could help me as they did for you.  

made4Uo
Shopify Partner
2589 474 703

Seems like people are having trouble with emails. Why not create a contact form which directly goes to you email. The contact form will have product title and SKU. Some website charge for this.  You don't have to install an up or sign up for subscription. It is FREE. Just check this link

Just be reminded that we are volunteering to help.
✿✿✿-

Likes  

and

 Accept as Solution

  will be much appreciated.✌-✿✿✿
For more Shopify Solutions and custom codes, just visit

 Made4Uo's website

.
Keep your stuffs private. Refrain from giving unnecessary access to your store.
Frankcw
New Member
1 0 0

I'm having the same problem. I don't get a message when someone sends a message via the form. Paid store set up for years.

www.jewelryholdersforyou.com

Hopefully Dan is still around

jwu703
New Member
1 0 0

My email on contact us page has randomly stopped working. No changes to code. Anyone know whats going on?

made4Uo
Shopify Partner
2589 474 703

That is the main reason why I did not want to directly use my google email with shopify. Don't want to mess up with Google.  I use EmailJS. They have a free 200 emails per month. If you go over 200, then you have to pay subscription. If you need help in setting up your emailJS, here's the link. There is also another way to create a contact form. Check this video

 

Note: I don't work, nor earn anything from EmailJS

Just be reminded that we are volunteering to help.
✿✿✿-

Likes  

and

 Accept as Solution

  will be much appreciated.✌-✿✿✿
For more Shopify Solutions and custom codes, just visit

 Made4Uo's website

.
Keep your stuffs private. Refrain from giving unnecessary access to your store.
Danielle1124
Tourist
4 0 1

Hi Friend - I tried both TXT records, neither are working. My domain was purchased through shopify, but my email is hosted on GSuite. So confused! www.styledaf.com

aziz123
New Member
2 0 1

Hi Dna,

 

I am having the same issue, i tried to upload v=spf1 include:_spf.google.com ~all as TXT in DNS settings. I am still not getting emails from the contact form.

 

 

GCWebTeam
Shopify Partner
120 12 66

Hi all,

Most of the time its not Shopify settings, its the way your domain is setup and the email provider you are using. eg if you use Godaddy for the domain ( the ppl you bought the domain from ) and use google ( gmail ) for the email then all the DNS settings need to be correct so the contact from ( shopify ) has permissions to SEND emails using your domain name ( from the contact form ), and not being marked as SPAM and being deleted / ignored. 

Using third party forms/apps send the form and details to them first ( and if you use an app also sends all your customer data, store data to them too ) will work too. But the webpage form load time is increased since the from has to load from third parties - conclusion - risky and not private and slow. Free? haha, they sell your data gathered about your store. Do you really want unknown third parties reading all your messages? You might not mind, but your customers might.

If you find that the contact form was working for years, now suddently stopped working, 100% your email provider ( eg gmail ) has added more spam filters and because you never setup the DNS properly, contact form messages being sent are marked as spam ( deleted ) or Shopify is not authorised to send email as your domain.

100% google and Shopify work together, thats just FUD that "i'm afraid that it will break my gmail"  lol

Finally, in some cases, even when you have setup your email to work with Shopify, your email provider ( gmail, zoho etc ) may have seen Shopify trying to send forms for a while and BLOCKED SHOPIFY. Once you have setup correctly, you need to contact the email provider to UNBLOCK Shopify from sending, or whitelist Shopify servers.

Lastly, in very few cases, after all this is setup well, please check the messages aren't going to your SPAM folder in your office365, macmail or whatever. LOL, thats the easiest problem to fix !!!

This thread will fix 80% of dramas,

===============

>>>>>   TLDR  <<<<<

===============

PM me or hit me up at the webpage in my signature and I'll have a look. But I am not shopify support and need to pay bills too ( so dont ask for free ). Happy to help with all things Shopify with your store too.

🙂

 

 

Dan the web man from GCWebTeam .com | Shopify Partner | If this was helpful then please Like and let me know! If this answered your question click Accept as Solution. Want to modify or make custom changes on your store? Available for hire! Website: danthewebman.GCWebteam.com
quillab
New Member
3 0 0

I am able to resolve this by whitelisting Shopify's ip address on my DNS provider's ip filter.

meeeeeee
New Member
3 0 0

You are correct. This does work! I switched emails and contact form started working 

Jaxet
New Member
1 0 0

Having the same issue.  https://jaxet.com/pages/contact  

The form sends email to some other domain, but not to @Jaxet.com 

The CNAME etc are set correct on the domain side.

meeeeeee
New Member
3 0 0

I was able to get it fixed by contacting Shopify and having them fix it. I reference this post to them and the fact that when email is switched it does in fact work. They were able to unblock the email from their end. Took the rep some time to do it, but they can fix it. Nothing wrong with your setup. Its Shopify.

rubi92-shop
New Member
1 0 0

I did an example with a family member, he sent me a contact message and I do not see any message received where I see it and what is the problem? Thanks

Lolo_Racks_USA
New Member
1 0 0

I'm having the same issue with my site (loloracks.com). Shopifys default contact form didn't work so i added nerdy form app and still not receiving emails from the contact form.

meeeeeee
New Member
3 0 0

Already responded above how to fix. You can go about it 2 ways.

1. Create an alias account and use that ~ such as support2@yoursite.com and have it direct mail to support@yoursite.com

2. Contact Shopify and tell them that they're blocking your email ~ support@yoursite.com ~ after 15 minutes research they will unblock it. Nothing you do from your end will fix it. The issue is from their end. Only solution from your end is to use alternative email. If you don't want to contact them, just use another email such as info@yoursite.com instead of whatever they blocked.

 

Last option is to use Apps. I had success with this. Search the store for Contact Us Form

 

asbane
New Member
1 0 0

hello pls check why my contact form to sending mail in my wokiee theme www.click2shop.shop 

ASweetRide
New Member
1 0 0

Hi there...

We have the same issue that seemed to have appeared a few weeks ago. Everything worked fine before.

Emails from the Contact Form page, AND emails from the pop-up windows say Sent... but nothing arrives. Receving emails are working fine.

Store is: https://asweetridecalledclyde.com/

Thanks

Santos_miles
Explorer
45 2 6

firstly you tried on designing your store, you did a great job