Contact Us Form Not Sending Email

[monde]

Hello!

I have set Contact Us page with the page.contact template. I have a form that seems to function, at least to the user as you can fill it in and hit the Submit button (you get a 'successfully submitted' message on the screen).

However the email does not sent, I have tried several times. Also deleting and creating the page again.

All my settings seem to be correct, the Customer email properly set too.

Please someone help me! Thank you 🙂

[Singhui]

Hi,

I have the same issue too.  I am unable to receive the emails from the contact us bar you see at the bottom of my page. 

I have already done the following -> Admin -> Settings -> General and ensure the email under store contact and customer email are correct. Please help

Thanks.

Regards,

S

[GCWebTeam · Accepted solution]

Hi everyone,

Are your stores currently on a paid shopify plan? I've worked on a few stores that the 'subscribe' and 'contact-us' page came up with the same 404 error currently on hellowcircus.com.

The problem solved itself once the store was out of development mode and onto a paid shopify plan.

[juliomilanes]

Hi all,

The email contact is not working and I only found out because one of my customers was offended that I never returned their email. In addition the buying process did not work as well... It is embarrassing and you have to jump through hoops now for help with shopify. What happened to your awesome customer service?

Please help,

Julio

my page is timeriderdesigns.myshopify.com

[Levi5]

I have this same problem. My contact form worked perfectly for years. Yes I have been a paid plan for all of those 4 years. No idea why it would stop. I have checked with my e-mail host and everything is working there otherwise. Please help

[kfrasertextiles]

I'm also in the same boat.

I've removed the contact us template but am worried that I've missed loads of customer enquiuries before I noticed the problem.

Does anyone know if there's any way to retrieve these lost emails?

[bne001]

Hey Dan,

I have a shopify site that has been on a paid plan for over 2 years. 

We use a modified contact form to receive service requests from our customers.

It has been working with no issue for most of 2020. 

In the later stages of 2020 we noticed customers were calling saying they had used the form but not received any reply. This has become more common in 2021.

From the other posts in this thread it seems it is more of an issue with shopify not the contact forms.....

[GCWebTeam]

your store url and i'll have a look now

[bne001]

Hey Dan,

www.solasport.com.au

I just tried an inquiry myself and it came in to our inbox almost instantly. So it appears not to be consistant.

The link to the form that gets the most use and where we have received reports of inquires not received is below.

https://solasport.com.au/pages/dealer-bookings

Thanks!

[GCWebTeam]

the email FROM the contact form, what is the FROM address ?

or email me directly would be better / private / stop spammers here collecting it....

[GCWebTeam]

because if the FROM address of the contact form email to you is

xxxx@solasport.com.au

your current domain settings, TXT records are

v=spf1 include:spf.protection.outlook.com ip4:202.86.211.121 ip4:203.24.148.133 -all

which EXCLUDES shopify from sending emails with that domain, = email wiped / deleted before delivery.

make the TXT record

v=spf1 a include:spf.protection.outlook.com ip4:202.86.211.121 ip4:203.24.148.133 -all

-- added the letter a

which denotes the A record is a valid sender for emails for that domain too, the A record is shopify !!

otherwise change -all  to ~all  and dont be so strict of WHO can send email from your domain

🙂

[Eidi]

Hello Dan,

i have the same problem.

I made the domain settings, as previously described. But it did not work. What else can it be?

[GCWebTeam]

whats your store URL?

[Eidi]

www.bettho.com

[bne001]

Thanks for the reply Dan, I have spoken to our domain controller who has confirmed that is the issue.

To avoid spam we will create a workaround using an external domain for "sender" email.

[GCWebTeam]

Eidi,  have a look at your zoho settings / firewall. Login to zoho >> email  or ask zoho support

[Eidi]

Dan, I sent an email to Zoho support and they asked me for the server logs along with their connecting IP address. You can send me?

[Diana_Rammell]

Hi Dan,  I'm hijacking this thread in hopes to get your help with the same issue for my store?

[GCWebTeam]

whats your store url Diana ?

[RT2015]

Ignore this.