I have two messages that I am unsure how to clear.
You need to submit additional details about your business to continue accepting payments.
Any information you submit is stored securely and only used for verification purposes.
#1. Business Address - it is not registering my address
#2. My LLC Name
Help Center states I need to upload addition documentation, but I do not see where I do this in my Admin page.
When it comes to document verification and our teams requesting such files from you, we always refer you to the red banner in your admin. It should state what is happening as well as providing a space to upload such documents.
If you are not seeing this within the red banners, are you able to share exactly what these banners are saying on your end?
We also refer you to any direct emails from our Accounts Teams that are handling such matters for us. Responding to those correspondences will allow for you to get the information you needed regarding this particular situation.
When it comes to the documents being requested, please refer to some of these tips regarding the kinds of documents we accept:
Looking forward to hearing more from you!
I sent an email to support and they put in an escalation ticket after seeing what I've attached here. I don't have any place to upload the information I need to proceed.
It's a little frustrating.
It won't recognize my address or LLC/EIN.
Thanks for sharing those screenshots.
Were you not able to click on those buttons inside the banners? (verify address or submit details). Those links should lead you to where you can upload documents as well as an area to notate any comments regarding about the documents you are submitting. This is the best place to provide any further explanation so our team can get a better picture of your business.
Also, it's great that you reached out to Support for this to be escalated. We receive an array of documents so sometimes it is just a matter of being manually reviewed and manually pushed forward so definitely just keep an eye out for that response. They should be able to provide you with more store-specific information on how to resolve this matter.