Cool down time for password attempt ?

long22
New Member
2 0 0

Hi, I wanted to cancel the subscription and I mistyped the password for a few times then It said "You’ve reached the maximum number of password attempts. Please try again later". May I ask when I can do it again ?

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long22
New Member
2 0 0

Really really need someone to help me with this problem

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Ava
Shopify Staff
Shopify Staff
973 65 161

Hey, @long22!

I'm sorry to hear you're having trouble with your password. If you are seeing this message, it means that the login throttle has been applied here. Login attempts are throttled when too many failed attempts are made from the same email address and/or known or unknown devices.

I'm afraid that this is not something that can be sped up or solved by our support team. Shopify has no control over this message, it is applied by the underlying security infrastructure in place on our servers. You will need to wait until that message does not appear anymore in order to log in, or you can try to login from a different IP address. You could also try logging in from a different device to see if that helps! 

We wouldn't have a specific timeframe for when the throttle will be lifted, though it usually takes a few hours before you can attempt to log in again. Also, I would not recommend attempting to log in again while the error message is showing - every new attempt will reset the timer and you'll have to wait another few hours from the time of the least attempt.

Using a different device to log in might work for you here though, let me know how you get on! 

Ava
Social Care | help.shopify.com

Ava | Social Care @ Shopify 
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kaminarisgres
New Member
1 0 0

Hey i am having the same issue. Wonder if you managed to get it resolved in the end, and if you could recall how long it took for this restriction to be lifted?

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gtfv
New Member
1 0 0

"I would not recommend attempting to log in again while the error message is showing"

"We wouldn't have a specific timeframe for when the throttle will be lifted"

There's a contradiction here: if you can't tell us how long to wait, and you also say we shouldn't try again until the error message isn't showing... Um... How do we know when to try again?

I'm having this problem right now and it simply doesn't work to say we need to wait some unknown amount of time, and at the same time, if we try again too early, you don't recommend that.

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Ava
Shopify Staff
Shopify Staff
973 65 161

Hi, @gtfv!

Apologies if there was some miscommunication there in my last message. For security reasons, we cannot give an exact timeframe on how long the cooldown period is after an incorrect password has been entered too many times. I do apologize for this, I wish I could be more specific! To err on the side of caution, I would recommend waiting around the 12-hour mark before another login attempt. 

You can also enable two-factor authentication in future to make sure your account is extra secure. If you can't remember your password again in future, you can instead have a code sent to your mobile device that you can use to log in. Just so you won't have to face this issue again.

 

Let me know what you think! 

Ava
Social Care | help.shopify.com

Ava | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Majed17
New Member
5 0 0

I Need help in the same issue.

I was trying shopify for 14 days and i want to cancel my plan fees because it's gonna make me pay the 29$ tomorrow and with this message i don't know what i'm gonna do while i'm pretty sure with my password. I'm very upset. I was planning to comeback to shopify in a while cause at the moment i'm so busy with my studies and i despreatly need my money in my education.

I need your help before you charge me the fees. Hope you understand ! 

 

 

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