All things Shopify and commerce
I am manually entering in a replacement order for a customer and the address I am using is correct but I keep getting this error message and can't move on. I've already shipped once to the customer and the address is the same.
What gives?
LeslieB
Hi there @LeslieB. I'm happy to look into this with you! I just have a few questions to make sure I fully understand what's happening on your end.
When this error message happens it typically means that the product(s) in your cart are having trouble making a clear path to a shipping rate. There's a few reasons this could be happening. Since you've shipped to this address before, it sounds like it may be an issue your shipping settings or the way products are set up. To start troubleshooting I would recommend the following:
Try that out and let me know if you are still having trouble. I know there are quite a few steps so please let me know if you have any questions as well.
Erin | Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Hi Erin,
Thanks for your response. From what I can see our product assignment and rates are set up as they should be as is our inventory. I needed to get the shipment out so my temporary workaround was to duplicate the previous order. Ultimately I'd prefer not to do that but it worked in the short term. We are using Shipstation as a plug in and always have with no problem.
Thanks again
LeslieB
Erin,
Today I had the same problem. I've gone through all your steps but it didn't work. We have a code to negate cost for samples to particular people. Our store settings are free shipping beginning at $0 domestically yet once I put in the code to negate cost, I get shipping errors again. Any other helpful advice?
The year-end shopping spree is around the corner! Is your online store ready for the ...
By JasonH Nov 10, 2024We recently spoke with Zopi developers @Zopi about how dropshipping businesses can enha...
By JasonH Oct 23, 2024A big shout out to all of the merchants who participated in our AMA with 2H Media: Holi...
By Jacqui Oct 21, 2024