CPB app

CPB app

Taratakos
Shopify Partner
2 0 0

CPB -custom product builder App. this app allows layering of images so that customer sees 'real time update' as they design their product. On the product directly CPB app it work, but changes do not happen in shopify.

Reply 1 (1)

Ahmad31
Shopify Partner
224 21 37

The CPB (Custom Product Builder) app typically allows customers to customize a product with real-time image updates, but the issue you're facing seems to involve the integration with Shopify, where the changes don't appear on the Shopify side after the customization is done.

Here are a few potential causes and solutions to check:

  1. Customizations Not Saved to Cart: Ensure that the customizations made through the CPB app are being saved to the Shopify cart. Sometimes, apps don’t automatically add the customizations as line item properties to the cart. Check if the app is correctly passing these details.

  2. Theme Integration: The CPB app might not be fully integrated into your Shopify theme. Ensure that the code provided by the CPB app has been properly added to your theme files (like product templates, cart, etc.). If needed, check with the app's support for theme integration guides.

  3. JavaScript Conflicts: Check if there are any JavaScript errors or conflicts that might prevent the CPB app from functioning properly. You can use your browser's developer tools (F12) to see if there are any errors in the console that could explain the problem.

  4. App Configuration: Verify the settings within the CPB app. Some apps allow you to set whether or not customizations are visible or synchronized with the Shopify store after purchase. Make sure that the settings for syncing customizations with Shopify are correctly configured.

  5. Shopify API Limitations: Depending on how the app communicates with Shopify, there might be API rate limits or restrictions that prevent updates from being reflected in real-time. Check if the app is using Shopify's API to update product data or if there are any delays in syncing the customizations.

  6. App Support: If none of these steps work, contacting the CPB app’s support team may provide a more specific solution or bug fix, as the issue might be with the app itself.

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