Create Order for an item at a higher price than in Shopify

[FabAug]

Hi, we sell an item in shopify for $5 but sold the same item for someone else outside of shopify for $6. 

How do I register this order in Shopify?

- I cannot change the price to $6 for an item listed in Shopify for $5. I can enter a discount to reduce the price but not to increase it. 

- If I enter the product as a Custom Item, this product is not deducted from my Shopify inventory and is not calculated in the COGS either.

The reason for saving in Shopify is to count as a sale, include in the COGS report, and deduct automatically (not manually) from the inventory . Thank you

[CWilliams]

I guess we are still waiting on this basic feature? This is a basic feature in BigCommerce.

[osbs]

This is one of the many things I miss from leaving BigCommerce.

[mcsoftware]

Looks like this app would allow you to reprice a draft order for those customers so you dont need to apply a discount and can make the price higher: https://apps.shopify.com/draft-helper

[Kevin_Wells]

I agree, I am not sure why it won't allow you to put prices higher then the original price.  We run Shopify POS and have loadable gift cards for Sony which are $25 to $100 that you can load on them.  We have to put the sku in at $100 in order to allow our guys to discount it down to the $25 if that is all the customer wants.  We also do trades with our customers and they don't get the sale that is currently being run.  The sale is automatically reflected in our POS system and you aren't allowed to raise the price to correct it.  

My understanding is that they are trying to prevent people from typing in a higher price to solve issues that don't exist.  Just give us access to overriding a price to a higher price if we want to.  If we mess up then we mess up.  But taking away an option like that doesn't make sense.

[justinpfister]

It's kind of absurd that we can't increase pricing. The situation pops up to increase/decrease prices all the time in every business I've ever been in. Basic situation - a customer calls or wants to order a basic service and product. Things develop where the product needs to be increased in price and the customer agrees on the price.  Could be a $1-2 increase per unit, 10%.  it doesn't really matter. Regardless -- the customer really doesn't need to see a "FEE" or extra charge on their order. That's just asking for a negative customer experience. It is REALLY helpful to be able to allow for price adjustments on draft orders in BOTH directions. 

[bryanro]

We also have a need for this. One major consideration is sales reporting... Sales reports will not be consistent for custom orders if custom items are used instead of products from the inventory. We need to be able to create a custom order and add products from our inventory, and then change the price as needed. 

Any suggestions out there? Thanks!

[Pama]

This actually really makes me upset and disapointed, this sound like a very simple solution but Shopify hasnt been able to implement this  after 3 years..

[JohnFromMurdock]

Shopify this is ridiculous just make the price field editable on Draft Orders.

[Jpfister]

It shows how disconnected Shopify is from people who actually use and run e-commerce. It's horrible - I prepaid for Shopify for an entire year and won't even consider using it until this feature is fixed.  

[Foamcell]

Shopify, please make the price field editable on Draft Orders. It is an essential feature for ecommerce! We constantly quote and sell products for higher prices than their assigned SKU price. Please read this thread.

[Elrendio]

It seems that a workaround is to use the old REST api, directly posting an order.

That allows customizing line item prices *while* specifying a variant id.

[Killian1234]

I don't know if this would work for you guys, but my way right now is to apply the product's listed price as the draft order's applied discount (fixed amount) (so full discount), and then add a custom line item with the new price (so it could be whatever price you wish, higher or lower), this way it would be easier than BrianAtWork's suggestion?

I have tried writing the draft order price along with the variant ID with Rest API as well but I don't think it works, it is taking the originally listed price of the product instead of the actual stated price.

[soulchild37]

Hi FabAug and other merchants facing this issue,

I have recently added a feature to my Draftable app (https://apps.shopify.com/draft-helper), which allow adjustment of price of line items in a draft order, you can set a higher price for the item in the draft order (higher than the price listed on your store).

After installing the app, you can go to your draft order, and select "More actions" > "Increase item prices", then you can select the items which you want to increase prices, and input the new prices and click "Apply".

The items in the draft order will then have this new price applied, and the product price listing on your store  will remain unchanged.


Hope this can help! The Draftable app (https://apps.shopify.com/draft-helper) has a free plan which you can try this feature out.

Regards,

Axel Kee (developer of the Draft Order Helper app)

[shockseals]

Over 4 years later and still nothing to manually increase the price of an item on a draft order. What are you guys at Shopify doing to help users?

[skraloupak]

+1 still waiting for this feature

[RMedia]

@FabAug 
With Draft Order Edit, you can have custom pricing on ANY product (or variant) inside your draft order. This means you can make ANY product cheaper or more expensive, depending on the unique order requirements.

[RMedia]

Quick demo of Draft Order Edit

[QuarryLifeLLC]

Its 2025 and we still don't have this feature. This is the second thing I have found in 2 weeks that should be built in that we don't have. I won't pay a Shopify expert or for an app to do it when it doesn't make sense for my business. This is frustrating for something so simple as edit a price on a draft order.

[RMedia]

@QuarryLifeLLC 
Fair call, and yes it should be a native feature, but whilst Shopify gets its act together, dev's try and fill these gaps to support Shopify merchants.
Also, I've made Draft Order Edit 99c a month for the next few weeks, so anybody that gets in will have this price forever.

[hippo]

Good on you for stepping in to clean up Shopify's mess. I will definitely look into your solution. 

Having said that, it is also worth noting that in general (not just in this case), devs supplying patches for what Shopify should really have done themselves gives Shopify at least a few reasons to never add a solution themselves: 

* Shopify is able to just point to said third-party add-on and say, no need to prioritize this, as a solution is already available. They can put any customer complaint to the ground, because the IS a solution, though not their own. 

* For any third-party add-on, Shopify has a monetary incentive to keep status quo in form of the passive income they earn each time said add-on is sold, whereas they would(hopefully!) not be charging extra in case they ever add the features themselves.

* On top of that, Shopify don't have the extra expense of actually implementing a solution, as someone else is doing it for them, free of charge. 

Just ignoring the issue indefinitely is really the best way to handle it, seen from Shopify's point of view, and that seems to be EXACTLY what they're doing.