Credit card charge

JoannaWood
Visitor
1 0 0

I have received a £0.07 charge on my card today by Shopify and do no not know why charged 

Replies 2 (2)

SealSubs-Roan
Excursionist
311 18 21

Hi @JoannaWood !

 

The most common reason of unknown charges is an active Shopify account that was not properly deactivated. Since this is an account and billing issue, I highly suggest that you reach out to Shopify support team so, they can further investigate where the charge came from. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the "I still need help" or "chat with a support advisor" option appear.

Roan
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Dirk
Shopify Staff
2334 253 517

Hey, @JoannaWood 

 

That does look strange. While we're not able to provide account-specific support via Community at this time, we'd be happy to continue assisting you through our available support channels. Please visit our help center for assistance.

 

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
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