credit card was rejected

Shawn145
Tourist
4 0 2

credit card was rejected by your payment services provider. plz solve my credit card problem.

Replies 16 (16)
Ivy
Shopify Staff
Shopify Staff
1016 78 124

Hi there, @Shawn145.

I am not 100% clear on what you mean when you say "your payment services provider" - could you clarify for me please what exactly rejected your credit card? Was it Shopify payments? Can you share with me a screenshot of the error/rejection message so I can look into this for you please? 

If you mean the card you tried to use for your Shopify invoices/billing was rejected, then the following may the reasons(s) why:

 

  • You must use a valid credit card from Mastercard, Visa, or American Express. Your credit card needs to allow for recurring payments.
  • Alternatively, you can use a debit card that is co‑branded with Mastercard, Visa, or American Express.
  • The card must have international capabilities.
  • The card must be set up to accept recurring transactions.
  • If your co‑branded debit card doesn't have these capabilities or if you're not sure, then you must contact the financial institution that issued the card for assistance.
  • f you are based in France, then you need to use a credit card or a deferred debit card to pay for your Shopify subscription. If you are unsure which type of card you have, then contact your bank.
  • If you are based in India, then you can't use a RuPay card to pay for your Shopify bills.
  • If you are based in Brazil, then you must use an international, not national, Visa or Mastercard. Verify that your card is branded as Internacional.

 

Looking forward to your reply! 



Ivy | Social Care @ Shopify
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Shawn145
Tourist
4 0 2

https://stickloo.com. its my store. i want to buy plan. i have prepaid visa card . i try with prepaid card but they said this (We could not verify your credit card. The credit card was rejected by our payment services provider. Please double check your credit card information and try again or use a different credit card) after that i try with my master card to buy plan then they said(you tried to add a payment method too many times you see contact support) plz help me i want to pick a plan with my master card bcz prepaid card u guys did not allow or something else. plz help me and give me chance to pick a plan. need solution as soon as possible

Shawn145
Tourist
4 0 2

plz answer my question. any support memeber from shopify??

Ivy
Shopify Staff
Shopify Staff
1016 78 124

Hello again, @Shawn145.

I understand this is important, let's see if we can access set up for you. Are you certain the card you are trying to use meets all of the requirements I have listed in my response above? 

If yes and If this problem persists, I would advise reaching out to our live support as they will have access to your account that I do not have here. Our live support can be reached via our support portal here.Thank you!

Ivy | Social Care @ Shopify
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chelsea17
Visitor
1 0 0

Hello same issue on my end, what is the problem?

Ghazi1
Visitor
2 0 0

Screenshot 2023-02-25 183916.png

Ghazi1
Visitor
2 0 0

there is a screenshot please tell me what's a problem

 

 

Ivy
Shopify Staff
Shopify Staff
1016 78 124

Thanks for this reply - it looks as though wither this card does not meet the requirements listed above, or the information is being input incorrectly. To get clarification on this I would advise reaching out to your bank and checking that the card meets all requirements listed above. Thank you. 

Ivy | Social Care @ Shopify
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kamalsky
Visitor
1 0 3

It is not a bank problem dear, Ivy. I am getting the same error when I try to replace my payment card. I am 1000% sure my card details are correct. I am using that card for many operations. Recently my other shop got closed but I didn't even buy a custom domain and sold anything, I was customizing. I didn't receive any email before or after why my shop was closed. But most importantly just right before I was trying to replace my payment card in that store I received a server error many times. And after a few minutes my store shut down. There is definitely an anomaly on your side not on the customers. And please stop trying to find problems on the customer side. Instead of being platform to help people build their system, Shopify acts tyrannical. This is what happens when you trust and put all the things on one platform. I wrote to customer support about this and they opened a ticket for this issue. But I haven't received any update. Luckily I wasn't selling yet. Can't imagine the horrible situation when I already spent money and hours building my store and customer base. I will write about this on other platforms as well to inform users to make decisions beforehand.

Ismaeel00
Visitor
1 0 0

Screenshot_20231107-095529_Shopify.jpg

 Why my card is been rejected please resolve the issue 

Ivy
Shopify Staff
Shopify Staff
1016 78 124

Hello, @Ismaeel00 

  • You must use a valid credit card from Mastercard, Visa, or American Express. Your credit card needs to allow for recurring payments.
  • Alternatively, you can use a debit card that is co‑branded with Mastercard, Visa, or American Express.
  • The card must have international capabilities.
  • The card must be set up to accept recurring transactions.
  • If your co‑branded debit card doesn't have these capabilities or if you're not sure, then you must contact the financial institution that issued the card for assistance.
  • If you are based in France, then you need to use a credit card or a deferred debit card to pay for your Shopify subscription. If you are unsure which type of card you have, then contact your bank.
  • If you are based in India, then you can't use a RuPay card to pay for your Shopify bills.
  • If you are based in Brazil, then you must use an international, not national, Visa or Mastercard. Verify that your card is branded as Internacional.

If you are 100% sure you meet all these requirements, then it is worth reahcing out to your bank for their advice on next steps. Thank you!

Ivy | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

pewpew6901
Visitor
1 0 0

Hi Ivy

 

Hi currently getting the below error when trying to make payment with my card, My card satisfies all requirements:

 

There is 1 error
Your card was rejected while verifying. Double check the information you entered and try again or try adding another card.

 

Currently using the card on other platforms that requires re-ocurring payments and all seems good.

 

Please assist

Zainab6
Visitor
1 0 1

I am facing the same problem too!

ConnerBonter
Visitor
1 0 0

I am too, I have contacted by bank as well and they said it was all good on our end and that it must be shopify's problem

Masudi
Visitor
1 0 0

Have u sovled the problem yet

Licenseo
Visitor
1 0 0

Hey we have the same problem what the hell shopify is not doing anything to solve this problem