Hi there, @Shawn145.
I am not 100% clear on what you mean when you say "your payment services provider" - could you clarify for me please what exactly rejected your credit card? Was it Shopify payments? Can you share with me a screenshot of the error/rejection message so I can look into this for you please?
If you mean the card you tried to use for your Shopify invoices/billing was rejected, then the following may the reasons(s) why:
Looking forward to your reply!
https://stickloo.com. its my store. i want to buy plan. i have prepaid visa card . i try with prepaid card but they said this (We could not verify your credit card. The credit card was rejected by our payment services provider. Please double check your credit card information and try again or use a different credit card) after that i try with my master card to buy plan then they said(you tried to add a payment method too many times you see contact support) plz help me i want to pick a plan with my master card bcz prepaid card u guys did not allow or something else. plz help me and give me chance to pick a plan. need solution as soon as possible
Hello again, @Shawn145.
I understand this is important, let's see if we can access set up for you. Are you certain the card you are trying to use meets all of the requirements I have listed in my response above?
If yes and If this problem persists, I would advise reaching out to our live support as they will have access to your account that I do not have here. Our live support can be reached via our support portal here.Thank you!
Thanks for this reply - it looks as though wither this card does not meet the requirements listed above, or the information is being input incorrectly. To get clarification on this I would advise reaching out to your bank and checking that the card meets all requirements listed above. Thank you.
It is not a bank problem dear, Ivy. I am getting the same error when I try to replace my payment card. I am 1000% sure my card details are correct. I am using that card for many operations. Recently my other shop got closed but I didn't even buy a custom domain and sold anything, I was customizing. I didn't receive any email before or after why my shop was closed. But most importantly just right before I was trying to replace my payment card in that store I received a server error many times. And after a few minutes my store shut down. There is definitely an anomaly on your side not on the customers. And please stop trying to find problems on the customer side. Instead of being platform to help people build their system, Shopify acts tyrannical. This is what happens when you trust and put all the things on one platform. I wrote to customer support about this and they opened a ticket for this issue. But I haven't received any update. Luckily I wasn't selling yet. Can't imagine the horrible situation when I already spent money and hours building my store and customer base. I will write about this on other platforms as well to inform users to make decisions beforehand.
If you are 100% sure you meet all these requirements, then it is worth reahcing out to your bank for their advice on next steps. Thank you!
Hi currently getting the below error when trying to make payment with my card, My card satisfies all requirements:
There is 1 error
Your card was rejected while verifying. Double check the information you entered and try again or try adding another card.
Currently using the card on other platforms that requires re-ocurring payments and all seems good.
Make the shift from discounts to donations, and witness your business not only thrive fina...By Holly Dec 4, 2023
On our Shopify Expert Marketplace, you can find many trusted third party developers and fr...By Arno Nov 27, 2023
You've downloaded the Search & Discovery app from the Shopify App store, and as you're ...By Skye Nov 8, 2023