csv error - Option value provided for unknown options

romatti
Visitor
2 0 0

There was an error importing your CSV file. After you fix the error, try importing the CSV file again.

  • Option value provided for unknown options

    I have attached the csv file
Replies 3 (3)

Ollie
Shopify Staff
2387 454 400

Hey @romatti.

 

Thanks for reaching out.

 

I appreciate the context that you have shared with us as that is very helpful! Looking into this, if you are receiving the error message: Option value provided for unknown options - it is typically due to the Option value provided for unknown options. You will need to ensure for every Option Name there is also an Option Value. Option 1 Name and Option 1 Value must always be filled out. Option 2 Name, Option 2 Value, Option 3 name and Option 3 Value are optional - however, if a name is filled out, the value must also be filled out and vice versa.

 

Let me know if that does the trick. 

Ollie | Social Care @ Shopify 
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romatti
Visitor
2 0 0

Thank you very much for the quick response. It's very strange, I used to be able to upload using such a file before. All fields are filled out, but the error still appears. Can you help me with the upload?

Ollie
Shopify Staff
2387 454 400

Hey @romatti.

 

Thanks for the quick response. 

 

In this case, if you are still experiencing the same error message - we will need to take a further look into the set up of your online store. In this case, you can get in touch with our live support by navigating to the Help Center. Once you arrive at the Help Center, you will need to make the virtual assistant be aware that you would like to Speak with support and you will be connected with a Support Advisor accordingly. 

 

Let me know if you have any questions. 

 

 

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog