I just went through chat support for this issue. I'll copy what they told me here:
When you use shortcuts like Ctrl + Left Click, the browser interprets the action as an attempt to open a new tab. However, this new tab is sometimes treated as a pop-up, which can lead to it being blocked depending on the browser's settings. You may notice a pop-up blocking window in the tab, which indicates that your pop-up blocker is correctly set up. The issue, however, is generally caused by how browsers handle pop-ups, especially when using keyboard shortcuts.
This isn't an issue on our end; it's how different browsers handle these actions. To help you navigate this situation, our TMS has provided a few workarounds:
Middle Click: If your mouse has a middle button, you can use it to open links in a new tab directly.
Right Click: You can right-click on the link and select "Open in a new tab" from the context menu.
Adjust Browser Settings: You can modify your browser's pop-up settings to allow pop-ups for Shopify or even disable pop-up blocking altogether
What worked for me on Chrome was:
- Go to Chrome Settings
- Type "pop" in the Search Settings bar at the top
- Click "Site Settings" in the results
- Scrolling down to the "Content" section and clicking "Pop-ups and redirects"
- Removing Shopify from "Allowed to send pop-ups and use redirects"
Once I did this the Cmd+Left Click worked as intended. I have yet to try anything on Firefox as it's not my main browser. Hopefully these answers can help.
