Description: We've identified a user experience issue with self-serve returns in the new customer accounts. When a customer has only one order, the account page displays what appears to be the order details directly, but the return option is not visible. The customer can see a "Buy again" button but cannot find the "Request return" option.
Steps to reproduce:
- Customer with only one fulfilled order logs into account.domain.com
- Order appears to be displayed in detail view
- Customer sees "Buy again" option but no return option
- Return option is actually hidden in a deeper order detail view that's not obvious to access
Impact:
- Customers cannot find return functionality despite all backend settings being correct
- Creates support tickets and customer frustration
- Affects stores with new customers who have made their first purchase
Suggested fix: Make return options more prominent or clearly indicate when customers need to click deeper into order details, especially for single-order scenarios.
