Customer activation mail not being received

ashishsharma178
Excursionist
28 0 3

I am facing issue with customer activation mail not being received. Once the customer make a new account, they automatically receive mail that your account has been activated without providing any link for activation.

 

Basically below mail is not appearing in the mailbox and is completely bypassed as the accounts gets automatically activated.

 

ashishsharma178_0-1714151704237.png

 

 

Note: Using dawn theme for my store.

Replies 3 (3)

Brett_Helium
Shopify Partner
233 44 99

Hey @ashishsharma178!

The default registration behavior in Shopify is that customers do NOT need to activate their account through an email link when registering, the account is automatically created when they submit the form. This invitation email is generally used in cases where a customer account is manually imported/created and you want to send them a link to set their password to activate the account.

 

If you specifically want customers to be required to activate their account through an email, you can accomplish using an app such as Helium Customer Fields which includes a setting to require email verification, which means that customers will be sent this email after submitting the registration form, asking them to finish activating their account.

Brett | Helium
Helium builds apps that thousands of merchants depend on:
- Customer Fields ✪✪✪✪✪ (330+ reviews)
- Meteor Mega Menu ✪✪✪✪✪ (250+ reviews)
ashishsharma178
Excursionist
28 0 3
Helium is paid app so wanted to know if we have any other free solution for
this.
ashishsharma178
Excursionist
28 0 3

Let me know if there is any free solution available for the mentioned issue.