Re: Customer can't check out with AfterPay - Shop Pay keeps hijacking the sale

Solved

Customer can't check out with AfterPay - Shop Pay keeps hijacking the sale

Ben31
Trailblazer
202 8 149

Hi There,

 

We have another customer trying to use AfterPay but each time they find and tap 'Alternative Payment Methods', Shop Pay sends a code which totally confuses them (and us).

 

Shop Pay auto-logged in upon entering the cart because that's what they used last time but they want to use AfterPay for this sale instead.

 

What's weird is that Shop Pay is already logged-in, so why ask to verify again? And what's even weirder, is that it keeps sending a code when the customer taps 'Alternative Payment Methods', which from the customer's point of view, is completely out of context because they don't want to use Shop Pay, plus they're not tapping Shop Pay.

 

How does the customer use AfterPay in this situation?

 

Cheers, Ben

Accepted Solution (1)

logangelzer
Shopify Partner
21 5 9

This is an accepted solution.

At the bottom of the ShopPay there is the option to checkout as a guest which will put the user back into the normal checkout flow: https://monosnap.com/file/maHqfAEeq3OipjrnHmAUgG3EBVEVh7

Logan Gelzer
Founder & CEO
Logo Media
logan@logo.media

View solution in original post

Replies 4 (4)

logangelzer
Shopify Partner
21 5 9

This is an accepted solution.

At the bottom of the ShopPay there is the option to checkout as a guest which will put the user back into the normal checkout flow: https://monosnap.com/file/maHqfAEeq3OipjrnHmAUgG3EBVEVh7

Logan Gelzer
Founder & CEO
Logo Media
logan@logo.media
Ben31
Trailblazer
202 8 149

Thanks for that but if the customer taps to checkout as a guest, then enters their email (which is the email registered with Shop Pay), then won't Shop Pay send a code all over again?

logangelzer
Shopify Partner
21 5 9

No it won't, and if it does, then they should just refuse to enter the code and continue entering their information

Logan Gelzer
Founder & CEO
Logo Media
logan@logo.media
Ben31
Trailblazer
202 8 149

Thanks for that, will pass the info along to the customer.

 

But it's little wonder people are confused. You have to find tiny, obscure links, or do the very opposite of what the checkout process is asking you to do. No wonder people get uncomfortable and leave.