Customer Contact Form Email Chain Displaying Shopify Messages To Customer

Apostle_J
Tourist
4 0 0

When a customer uses our contact form we receive an email notification from mailer@shopify.com. When we reply to this email it displays the notification we received from Shopify in the email chain to the customer. What's the best course of action if we want the customer to only see a response from ourselves with no mention of Shopify in the email chain? Any help is much appreciated. 

 

Thank you!

 

Shopify mailer contact help.jpg

Replies 5 (5)

Victoria
Shopify Staff
2222 152 259

Hi, @Apostle_J.

 

Welcome to the Shopify Community, and thanks for sharing your question.

 

To confirm, have there been any changes made to your theme's code? 

Victoria | Shopify 
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Apostle_J
Tourist
4 0 0

Hi Victoria, 

 

Thank you for the response. I may have added some code to the theme at some point but I really can't remember what it was for. I'm almost certain it wasn't anything to do with the contact form page if that helps. Is there a way I can see a log of any changes to the themes code perhaps?

 

Thanks again.

Victoria
Shopify Staff
2222 152 259

Thanks for following up and letting us know.

 

You can view the timestamps of if/when you edited your theme by going to your Shopify admin, Online store > Themes section and clicking the (...) three dots next to your theme. From there, click Edit Code and then select </> theme.liquid, and you should be able to select a drop-down menu underneath Recent changes. You can also follow the steps in our Help Center resource, to roll back to an older version of your theme to see if the issue persists.

Victoria | Shopify 
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Apostle_J
Tourist
4 0 0

Hey Victoria, 

 

Thank you for that information. I've just checked and can now see and remember what I did. I added some code to integrate ClearPay onto our website. Below is the code that I added. Is this something that could be causing the issue? I appreciate your help.

 

<!-- Begin Shopify-Clearpay JavaScript Snippet (v1.2.1) -->
{% if cart.currency.iso_code == shop.currency %}
<script type="text/javascript">
// Overrides:
// var clearpay_msg_size = 'sm'; // Can be 'xs', 'sm', 'md' or 'lg'.
// var clearpay_bold_amount = true;
// var clearpay_logo_theme = 'colour'; // Can be 'colour', 'black' or 'white'.
// var clearpay_modal_open_icon = true;
// var clearpay_hide_upper_limit = false;
// var clearpay_hide_lower_limit = true;
// var clearpay_show_if_outside_limits = true;

// var clearpay_product_integration_enabled = true;
// var clearpay_product_selector = '#product-price-selector';
// var clearpay_variable_price_fallback = false;
// var clearpay_variable_price_fallback_selector = '';
// var clearpay_variable_price_fallback_method = 'mutation'; // Can be 'mutation' or 'interval'.

// var clearpay_cart_integration_enabled = true;
// var clearpay_cart_static_selector = '#cart-subtotal-selector';
// var clearpay_variable_subtotal_fallback = false;
// var clearpay_variable_subtotal_fallback_selector = '';
// var clearpay_variable_subtotal_fallback_method = 'mutation'; // Can be 'mutation' or 'interval'.

// var clearpay_dynamic_cart_integration_enabled = false;
// var clearpay_dynamic_cart_selector = '.cart-drawer__footer .totals';
// var clearpay_dynamic_cart_observer_target = '#CartDrawer';

// var clearpay_footer_logo_enabled = true;
// var clearpay_footer_logo_format = 'icon'; // Can be 'icon', 'stacked' or 'logo'.
// var clearpay_footer_logo_theme = 'colour'; // Can be 'colour', 'black' or 'white'.
// var clearpay_footer_logo_background = 'border'; // Can be 'border' or 'transparent'.
// var clearpay_footer_logo_container = 'footer ul.payment-icons';
// var clearpay_footer_logo_template = '<li class="payment-icon"><object data="{logo_path}" type="image/svg+xml"></object></li>';

// Non-editable fields:
var clearpay_js_language = {{ localization.language.iso_code | slice: 0, 2 | json }};
var clearpay_js_country = {{ localization.country.iso_code | json }};
var clearpay_shop_currency = {{ shop.currency | json }};
var clearpay_cart_currency = {{ cart.currency.iso_code | json }};
var clearpay_shop_money_format = {{ shop.money_format | json }};
var clearpay_shop_permanent_domain = {{ shop.permanent_domain | json }};
var clearpay_theme_name = {{ theme.name | json }};
var clearpay_product = {{ product | json }};
var clearpay_product_collections = {{ product.collections | map: 'title' | join: ',' | json }};
var clearpay_current_variant = {{ product.selected_or_first_available_variant | json }};
var clearpay_cart_total_price = {{ cart.total_price | json }};
var clearpay_cart_skus = {{cart.items | map: 'sku' | join: ',' | json }};
var clearpay_cart_collections = {{cart.items | map: 'product' | map: 'collections' | map: 'title' | uniq | join: ',' | json }};
var clearpay_js_snippet_version = '1.2.1';
</script>
<script type="text/javascript" src="https://static.afterpay.com/shopify-clearpay-javascript.js"></script>
{% else %}
<!-- Clearpay disabled: {{ cart.currency.iso_code }} != {{ shop.currency }} -->
{% endif %}
<!-- End Shopify-Clearpay JavaScript Snippet (v1.2.1) -->

Victoria
Shopify Staff
2222 152 259

Thanks for providing that context.

 

While I'm unable to access your account or check what specific code is causing the issue, you can try rolling your theme back to a timestamp prior to inputting the code. This will help us identify if integrating ClearPay is causing the issue. Another option is installing a free theme from the Shopify Theme store and instead of Publishing it, you can Preview it to test out the issue.

 

A third option is connecting with our authenticated Support through the Shopify Help Center. By securely accessing our chat portal, our authenticated team will have access to your account and be able to take a more detailed look. 

Victoria | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog