Customer emails sent to shopify inbox

[luxurybyashton]

hi i am getting emails from my customers via email. i want them to go to shopify inbox. how can i go about changing that? i missed a message today because it was sent to my email and id like to have everything organized in the inbox instead.

[mosesg]

 it sounds like you're facing a bit of a challenge with your Shopify inbox setup. I'd be happy to help you out with that. Could you drop your email or WhatsApp number so I can reach out to you directly and assist you further?

[PageFly-Kate · Accepted solution]

Hi @luxurybyashton,

I'm Kate from PageFly - Shopify Landing Page Builder.

May I know where the customer emails come from? If it's from a form like contact form, I recommend you use some apps Powerful Contact Form Builder, qikify Contact Form Builder, Hulk Form Builder… as they have the feature to create a contact form or any form in your website while has the option to track or receive those notifications on their app and not in the receiver's email of your account. For the Shopify inbox app, it appears that it is only built for contact messaging support via chat only and does not have the purpose to see incoming or sent emails to your account.

I hope it helps. Feel free to reply if you need to discuss anything in detail. 

Have a nice day! 

Cheers,

Kate | PageFly Team 

[MooseDesk]

Hi @luxurybyashton ,

Thanks for reaching out to the community. This is MooseDesk - An ideal Helpdesk Solution that aligns perfectly with your Start-up.

To ensure all customer emails are directed to your Shopify Inbox, I suggest exploring MooseDesk, a free support, FAQ & Helpdesk App. MooseDesk integrates with Shopify and helps you manage and organize customer inquiries, converting them into tickets and ensuring no messages are missed. With MooseDesk, you can:

• Set up email forwarding: Easily configure email forwarding from your email provider to MooseDesk. This ensures that any emails sent to your usual email address will be automatically forwarded to MooseDesk, where you can easily manage them on th helpdesk platform.

• Create Contact Form: With MooseDesk, you can easily create a "Contact Us" form with appealing templates in only 5 minutes. This form seamlessly integrates with your Shopify store, ensuring that customers can reach out to you directly through the form.

Specifically, MooseDesk is now free for all early birds. This means you can enjoy all of MooseDesk's features at no cost!

So those are some of my suggestions for your question. If this is helpful for you, please let me know by giving me a 'LIKE'. If your question is answered please mark this as 'SOLUTION’.

Once again, congratulations on creating such an inviting online store! Keep up the fantastic work, and I wish you the best of luck in the future !

[vipluxurybrands]

This is surely needed. If Shopify is truly serious about it's new "UNIFIED" mission, this is a great place to start. Unifying customer communications into one app would be a game changer for us!