A customer of mine entered the wrong shipping address and emailed me about it after it had already been delivered. How should I go about this? Should I refund the customer and eat the loss? Any advice would be greatly appreciated.
When a customer enters the wrong shipping address and the package has already been delivered, it can be a tricky situation to handle. There are a few ways you could address this:
Each situation is unique, and it's important to handle them on a case-by-case basis. Maintaining good communication with the customer and finding a mutually agreeable solution will help ensure customer satisfaction and preserve your business reputation!
Moira | Social Care @ Shopify
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