Customer not able to see their order info

[monothic]

I am having a recurring issue where customers are not able to see their order information when tracking orders. What is causing this and how do I fix it?

[mattybrusketty]

You should contact Shopify support and provide more details and your store URL so that they can look into it. This way, we can only guess which one from several possible reasons could be causing the issue in your specific case. Good luck, I really hope this gets resolved soon.