Customer paid products for free and product price shows free.

Shopify Partner
1 0 0

I have a customer who ordered 6 items and the product price shows Free. The customer paid nothing for it. I received the order and it shows in Orders section.

I've checked the product also the website, the price is correct not $0.

Any causes for it? 

How can I prevent it from happening again? 

Appreciate for any help.

Screenshot 2024-02-20 at 10.42.22 pm.pngScreenshot 2024-02-20 at 10.45.01 pm.png

Screenshot 2024-02-20 at 10.50.49 pm.png


Reply 1 (1)

Shopify Partner
1728 480 353

Hey @Yancy,


Can you share the link to your store? Just to test.  I promise I won't order anything for free 😊

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