Customer Service Refunds?
Trying to figure out a way to track post purchase refunds/discounts given by our CS team and can't seem to figure out a way to isolate those in reporting from regular returns or order level discounts made at time of purchase. An example would be- customer places an order, identifies an issue with the product, customer support offers and issues a partial refund back as a courtesy. At the order level, I can see that courtesy refund is listed as refunded from the original amount paid, and the new total paid is listed as net payment. How can I track totals for "refunded" Example below..
