Customer support window has no scrollbar!

New Member
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When trying to contact Shopify Customer Support I am presented with a Chat conversation window.


This window has no scroll bar so as the conversation proceeds I am unable to see any response. 


I am using Windows 11 Home, version 22H2

Any advice gratefully received
Reply 1 (1)
Shopify Staff
Shopify Staff
1500 214 183

Hi @DawnHazel,


Thank you for reaching out to the Community! I'm happy to provide some assistance with this request, to ensure it gets resolved.


If you haven't done so already, I'd encourage you to attempt a few local troubleshooting steps. This will allow us to determine whether this issue is related to your browser. For ease, I've gone ahead and listed a few steps below that you can attempt to see if this helps to resolve: 


  • Clear your Cache and Cookies.
  • Access the shop in an Incognito Tab. 
  • Try using Another Browser (i.e Chrome, Safari, Firefox)
  • Try Another Device (i.e a cell phone).
  • Try Restarting your device.
  • Make sure your device is Up To Date. 


If after attempting all of the steps outlined above, the issue persists, please let me know. I look forward to hearing from you. 

Blair | Shopify 
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