Why is contacting Shopify customer support difficult?

jcampbell0665
Visitor
1 0 0

How the heck is anyone supposed to get in touch with Shopify Customer Support?  I can't get past the online support which offers no help.  My funds are being held and I can't contact anyone to find out why, how long or what I need to do to get them released.  The phone number I found is disconnected, the email I found is disconnected and the online support is not helpful at all.  I'm beyond frustrated.  How is a company supposed to continue operating when they can't get their funds.  Some of these have now been held for over 10 day....I beyond frustrated.

 

Reply 1 (1)

Summer
Shopify Staff
1290 316 220

Hey, @jcampbell0665! Welcome to Shopify Community!

 

Please feel free to visit https://bit.ly/3cJkx8V and log in to your account to create a support request. After logging in, you'll be prompted to enter the topic of your concern so we can connect you to the right articles and support team. Simply type in the topic, click Search then scroll down to the bottom of the page to click Continue under Get Support. You'll then see the option to create a support ticket on the next page.

Summer | Social Care @ Shopify 
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