Customer Type report - Broken / #N/A

[AlixTB]

Hi There

I've been using the customer type report for a year now and it has always been broken down nicely by new v returning. Mid way through last week this suddenly changed so that I am no longer seeing 'new customers' just N/A.

Is this a known error?

Thanks

Alix

[noahsark769]

We're also seeing customer types reported as N/A starting at a similar time (October 18th-19th 2022, last week). Were you able to uncover any details about why this was happening? We haven't been able to pinpoint anything

[AlixTB]

Nothing yet, hoping someone from shopify will have an answer for us soon

[Mollyrose14]

Hi All, 

Any update or fix on this. We rarely have N/A and use Customer Type daily, then last wed it started accounting for 30-60% of our customers. Let me know if you figure out the fix! 

[AlixTB]

Nothing yet, hoping someone from shopify will have an answer for us soon