Customer Uploads JPEG - In order it downloads as AVIF.

[Rudi92s]

HI. We produce custom items for our customers. It requires the customer to upload their logo in JPEG, PNG, JPEG, Ai, etc. They can upload any file. When i go to my order page to process my order, i need to download the original file so we can start their custom order. 

When i click on it, it only downloads the file as a AVIF. I was not aware of that. Shopify support told me i need to manually convert the file. We have 100+ custom orders a month, Each image needs to be manually worked on. converting each file from AVIF to original adds another step and actually dramatically increases productivity. 

Is there a solution for this? We were about to launch our shopify store, and close our woocommerece store, but im afraid, we wasted a lot of time and money to create a shopify store. 

Any help is appreciated. 

see attached image https://ibb.co/vV8CbNd

[gr_trading]

Hi @Rudi92s ,

It seems Shopify is converting the file format during the upload process.

To resolve this, you’ll need a custom app that enables file uploads on the product page. The uploaded files will be saved on the server, and you will receive a link to the file in the order.

Please refer to the link below where we’ve implemented this functionality for a similar setup.
Let me know if you need further assistance!

https://www.boujee.in/products/customised-phone-cover-glass-case