customers are signing up on my website but they can not login

bebibear_shop
Tourist
13 0 1

my customers are facing an issue about signing up, they sign up but then they can not login. when signing up, it says (This email address is already associated with an account. If this account is yours, you can reset your password) and when reseting the password it says, (No account found with that email. please help me out with this). the sign up, sign in is its built in in the theme. it was in the theme already. theme is called pukabop.

thank you very much. let me know if you need anything else please.

 

here is the link to my site

www.bebibear.com

Replies 3 (3)
bebibear_shop
Tourist
13 0 1

no, its built in in the theme. it was in the theme already. theme is called pukabop

bebibear_shop
Tourist
13 0 1

WhatsApp Image 2024-03-30 at 07.12.13_fb8718e5.jpgWhatsApp Image 2024-03-30 at 07.12.13_70961aee.jpg

 

here are the sreenshots as you requested.

Aishamushtaq03
Tourist
9 0 3

It appears there's an inconsistency with the email registration process. Customers are being told their email is associated with an account during sign-up, but then receive a message saying no account is found when attempting to reset their password. This suggests a potential technical issue that needs investigation.