Customers Can’t Find My Store

[Bishnupriya94]

I have a shopify online store and around 35 offline stores but i am having problem with footfall. My customers are having problem in locating my offline stores and hence it's affecting my traffic and conversions.

[Kudosi-Carlos]

Hello @Bishnupriya94 

The easiest fix is to give them a clear, interactive store-locator right on your site Here’s what to do next:

1. Add a Store-Locator Page
Create a new page in Shopify (Online Store > Pages > Add page) titled “Find a Store.” Embed a map or app widget so customers land on a map view, not a long text list.

2. Use a Store-Locator App or Embed Google Maps

• App option: Install a dedicated locator app (e.g. Storemapper, Bold Store Locator, or EasyStore Locator). These let you bulk-upload your 35 addresses and provide search, filters, and directions.
• DIY option: Paste Google Maps’ embed code for each location or use the Google Maps JavaScript API. You’ll need to list your stores in a JSON file and initialize the map with markers—even a simple zip-search function helps shoppers narrow down to the nearest store.

3. Optimize for Mobile
Ensure your map is responsive: the locator should fill the screen on phones, with tap-to-call buttons and a “Get directions” link that opens in Apple/Google Maps.

4. Add Store Details & Hours
Next to each map pin (or below), display the address, phone number, hours, and any special services. Clear labels and emojis (🏪, 📞) help mobile users scan quickly.

5. Link from Key Pages
Put a “Find a Store” link in your header/nav and footer. You can also add a store-locator banner on your homepage or even in your product pages (“Pick up in store”).

6. Promote It in Emails & Social
Send a blast to your subscribers announcing the new locator. On Instagram or Facebook, post a story with a “Swipe up to find your nearest store” link.