Customers Getting Undeliverable When Replying to Newsletters

[enbc]

I've recently sent out newsletters directly through Shopify. I've had customers saying they have 'replied' to my newsletter and got an undeliverable response. This is the response they get:

smtp.hostedemail.com rejected your message to the following email addresses:
smtp.hostedemail.com gave this error:
Remote server returned message detected as spam -> 550 5.7.1 Message contains spam or virus. (110) [1698059003-13153]

Does anyone know a way around this? Many thanks in advance, Louise

[enbc]

Hi, thanks so much for getting back to me. I'm sending the newsletter through shopify, i.e. marketing, create campaign, shopify email (screenshot attached). So my customer than clicks reply after having got my newsletter in their own email and gets a message back to say the message (to me) is undeliverable (text copied below). So shopify presumably is suspecting the customers email back to me is spam (possibly because it's got my newsletter in the 'history' of the email? Does that make sense?

Your message couldn't be delivered because the recipient's email server (outside Office 365) suspected that your message was spam. To fix this, try to modify your message, or change how you're sending the message, using the guidance in this article: E-mailing Best Practices for Senders. Then resend your message. If you continue to experience the problem, contact the recipient by some other means (by phone, for example) and ask them to ask their email admin to add your email address or your domain name (the text after the "@" symbol in your email address) to their allowed senders list.

For Email Admins
When Office 365 tried to send the message to the next email server outside of Office 365 the external email server returned the error below. This indicates the recipient's email server (or their email filtering service) suspected the sender's message is spam. If the sender isn't able to fix the problem by modifying their message then contact the recipient's email admin and ask them to add your domain name, or the sender's email address, to their list of allowed senders.

While the sender may be able to alter the message contents to fix this, it's likely that only the recipient's email admin can fix this problem. Unfortunately, Office 365 support is unlikely to be able to help fix these kinds of externally reported errors.

smtp.hostedemail.com gave this error:
Remote server returned message detected as spam -> 550 5.7.1 Message contains spam or virus. (110) [1698059003-13153]

[enbc]

Thank you - I've given a bit more information on the reply above!! Thank you so much 🙂

[enbc]

It’s www.eastneukbeachcrafts.co.uk Thank you.

[BarrK]

Hi Louise, did you find a solution to this as I am having the exact same problem. Thanks, Kelly

[enbc]

Hi, I spoke to shopify support by email and I deleted all my forwarding email addresses and re-added them and it seemed okay again. I've not had anyone say they've had problems replying recently but then I'm not sure if anyone has tried!! 

[BarrK]

Thanks for getting back to me. I'll try that and 🤞🏻 it will work