Customers receiving delivery notification

Customers receiving delivery notification

Emilyy
Tourist
7 1 3

We are a pickup store only, we do not deliver. I edited our customer notifications when our store opened on this platform and we haven't had any issues really.

Until this last week, when customers got a confirmation email, it would included the proper information for pickup (below). Now we're noticing that that confirmation email will say "delivery expected by ____ ". I checked the coding for customer notifications and it still states as follows:

 

{% else %}
Your order is confirmed! You’ll receive another email when your order is ready for pickup. If you do not, expect the order to be ready for pickup within 3 business days and please notify us that you didn't get notified when you come to pickup so we can fix this issue with future orders!
{% endcase %}
{% if delivery_instructions != blank %}

 

Not sure if there's another setting that I'm missing or why this change came about when I haven't edited anything.

 

 

Replies 2 (2)

miniscript
Shopify Partner
32 1 11

@Emilyy That could be some change in notification settings or some condition in codebase. Please provide more context in DM or here so that I can help. 

Emilyy
Tourist
7 1 3

example of what used to show in the email notification vs nowscreenshot 2.jpgScreensho(2).jpg