Customers seeing "This order can’t be shipped to the address you entered."

[singhspk]

When I add items to cart and try to checkout I keep seeing this error:

"This order can’t be shipped to the address you entered. Review your address to ensure that all fields have been entered correctly and try again."

I did not add any shipping restrictions as such. 

I imported items from DSers. 

[singhspk · Accepted solution]

For anyone struggling with this, here's the solution: https://www.youtube.com/watch?v=Lk3VeSU6tFc&ab_channel=Zendrop

1. Go to your Shopify account

2. Click settings (bottom left corner)

3. Click Shipping and Delivery

4. Make sure, this section is setup correctly with your provider and products

[wcraft1989]

I already did this and still have the same problem. When someone orders from the UK it still shows up. I'm trying to set up my processing time as well but it says incomplete I'd follow the instruction and some of them is not showing up. Can someone help me with this? 

[Rick]

Hi @wcraft1989 

Thanks for joining in here, and welcome to the Shopify Community.

When you say you already did this - do you mean the steps I provided in my previous replies? Would it be possible to explain the troubleshooting steps you have done so far, so that I am up to speed with the issue?

You mentioned that you were trying to set up your processing times, but it says incomplete and some of them aren't showing up. I am not fully sure I understand what you mean here - would it be possible to explain this in more detail? Perhaps you are setting up shipping rates, and are referring to the delivery time for each rate?

If you have followed the information in my previous replies, and are still seeing an error in your checkout relating to your shipping settings, then I recommend that you contact our support team directly using this link. We can take a closer look at the issue and do our best to provide guidance on how to resolve it, and also examine your processing time query. Try your best to provide as much detail as possible about the issue and any steps you've taken to try and resolve it. This will help our team investigate the issue and provide effective solutions.

[Thesaucycowgirl]

Hello Rick I have done ALL of these steps!! Even the Zendrop … Nothing is working & I am loosing orders everyday… I need help ASAP to fix my sight please!!!

https://admin.shopify.com/store/thesaucycowgirl/

[Rick]

Hi @Thesaucycowgirl 

Thanks for joining in here.

Are your customers seeing an error in your store checkout relating to shipping? Feel free to provide some more context on what is happening, and the things you have tried so far that haven't worked - the more information you can share the better.

I appreciate you sharing a link to your Shopify Admin, however here on the Community we cannot access any of your account information. Feel free to share your customer facing URL if you would like for me to take a look at your store - I would be happy to take a look at your checkout to see if I can notice any problems from my side.

You mentioned Zendrop - are you using the Zendrop Dropshipping app on your Shopify store? Can you also explain how you have your shipping rates set up on your store? We have some information here on our help center explaining how to set up shipping rates, I would suggest checking that out.

If you are experiencing an issue with not being able to accept orders and this is causing you to lose sales, then I would suggest reaching out to our support team directly as soon as possible, so that we can take a closer look at your store setup and suggest solutions to resolve this. You can reach our team here via our help center.

[UnyBond]

Helpful solution: Be sure to set up shipping & delivery for all shipping origins. This should help to fix the issue.

[hokageqazi]

It worked, thanks !!!

[laurenxoxashley]

Hi I am having the same issue on my store babyvibeshop.com.customers keep saying for Canada that it won't let them place an order for their! And other places too! Can you help plz email me at laurenxoxashley@gmail.com thanks!

[Rick]

Hi @laurenxoxashley 

Thanks for reaching out here to join in the discussion. I can see you are also experiencing issues with shipping in your checkout - I would be happy to assist.

You mentioned that customers in Canada are saying it won't let them place an order. Are they seeing an error relating to 'This Order Can’t Be Shipped To The Address You Entered'? If so, it would certainly suggest that there's some issue with your shipping settings.

Thanks for providing your store URL. I went ahead and tested your checkout using a Canada shipping address and it appears to be working OK and I can see shipping options to choose from as you can see here in this screenshot.

If these errors are happening for customers in specific places like certain regions within Canada, or with different combinations of product weights or prices, then I would encourage you to check over your settings to make sure all regions are included in the shipping zone, and that your shipping rate conditions are not overly restrictive.

Feel free to share a screenshot of your shipping rate setup here and I would be happy to take a look and do my best to help. You can also contact our support team directly at any time here, and we'd be more than happy to take a closer look at your setup.

[Renaldas]

I appreciate you taking the time to share this solution with everyone. The link you provided was incredibly helpful, and I'm grateful for your input. It's great to see such a supportive community where we can all help each other out. If you come across any more valuable resources or information, please don't hesitate to share. Thanks again!

[jeremychristian]

I had a shopify store created with a deal that had my shop automatically supplied with 20 products to sell. After I completed the set up including setting up shipping, I decided to test my shop by trying to order a couple items from my shop but no matter what address I submit I get the following error message: "Shipping not available

Your order cannot be shipped to the selected address. Review your address to ensure it's correct and try again, or select a different address." After many videos on youtube I tried everything including trying to set up the Shipping Rates. After over 8 hours of changing settings, I'm still getting the message at checkout, I'm extremely frustrated. what good is a shopify  store if no one can check out? Someone please help.

[Daizykat]

Good morning 

I’ve had my store for some years now and never had this problem until recently. 
At least 20 customer a day are getting the error of “This Order Can’t Be Shipped To Your Address”. My shipping rates/settings haven’t changed. Markets are setup as well. 
When a customer messages about the error, I send them an invoice through Shopify and then they’re able to checkout that way. 
I’m losing customers left and right… painful to know about 20 people message daily! Imagine how many people don’t care to message at all and just move on?

I need desperate help!
my URL

https://discountmakeupbox.com

[Rick]

Hi there @singhspk 

Welcome to the Shopify Community! I see that this is your first post here.

Thanks for explaining what was happening on your store. I understand that customers were seeing a shipping error when trying to checkout.

Usually when this error is shown in the checkout, it means that there are no shipping rates set up for your store. It looks like based on your followup reply that you have since figured this out and added the appropriate shipping rates - well done! We have some great information about this on our help center here.

Another thing to double check is the Shopify Markets section of your admin (Settings > Markets). There you can double check that all markets you wish to sell to are active, and you can also access various cross border settings - more info on this here.

You mentioned that you were using the DSers app - how is the dropshipping store going so far? I'd love to hear about your store and what kind of products you are selling. Just so you know, we have an excellent guide on dropshipping on our Shopify Blog here that I would definitley recommend checking out!

[CarolR]

This did not solve my problem.  I have 1 product that received this message "This Order Can’t Be Shipped To The Address You Entered."  I have looked at the product profile and the shipping sets and it appears correct

[Rick]

Hey @CarolR 

Thanks for replying here to let us know about your shipping issue.

I understand that you are seeing that error message in the checkout for one product only, is that correct? Are all other products showing the correct shipping rates in the checkout?

Thank you for confirming that the shipping rates appear to be correct. Have you double checked that there are definitely shipping rates available for the location that you are entering in the checkout? I would also recommend making sure that if you have conditions on the rates, that there are no gaps or scenarios where a rate may not appear e.g. if the order is too light/heavy, or maybe an issue with the order value not matching a rate etc.

Another troubleshooting step that I mentioned previously is checking the Shopify Markets section of your admin (Settings > Markets). You will need to ensure that all markets you ship to are active - more info on this here. 

If you are comfortable doing so, feel free to share your store URL here, along with the product and general region you are trying to enter in the checkout - I can test it out on my side to confirm the same behavior. I cannot access your admin however, so if you have any screenshots or further information to share here that may be helpful, then please do so.

[CarolR]

It seems like there is a lag and shopify needs to refresh or something. I
corrected it and tried multiple times and it still didn't work. I tried
refreshing my page and then placing the order incognito. I waited about 15
minutes and then it was fine ???

[Rick]

Hi @CarolR 

Thanks for getting back to let me know. I understand that it seems to be working for you now is that correct?

That certainly does sound a bit odd - are you using any apps or other third party shipping integrations by any chance?

You mentioned about the incognito page working eventually, that is interesting. That could suggest that the issue is localized, so I would recommend doing the following:

• Make sure your device OS/firmware & browser versions are up to date. We recommend using the latest version of Google Chrome for best results.
• Clear your browser's full cache & cookies.
• Try using a different internet connection to see if that helps.
• Test your checkout using a different device such as another mobile device or computer.

If you continue to experience the shipping issues, feel free to reply here to let me know and also share the information requested in my last reply. Besides this, how is everything going with your store? Are you facing any other challenges or difficulties with selling on Shopify? We're always here to help!

[alexsmin]

Hello.
I've tried all the above solutions, but the problem still persists. 
Is there any other solution that you can think of?
Is there any other issue that can be causing this?

[Rick]

Hi @alexsmin 

Welcome to the Shopify Community. Thanks for reaching out here to let me know you are also experiencing this issue in your checkout.

As I explained in previous replies, if you are seeing an error in your checkout stating that the products cannot be shipped to your location, then it usually means that there are no applicable shipping rates set up on your store to cover the products and the location they are shipping to.

Can you confirm that you have checked the shipping rates in the Settings > Shipping and Delivery section of your admin, and there are rates for the regions you are shipping to, and that they do not have overly restrictive conditions on them? I would also recommend ensuring that the market in question is set to Active in the Settings > Markets section of your admin, as that can prevent shipping rates being displayed if it is not active.

Feel free to provide some screenshots of the shipping rates as well as the store URL and I can troubleshoot this with you here. If this is an urgent matter that is preventing your store from making sales, then I would encourage you to contact our live support team using this link here so that we can take a hands on look at your store and try to identify the cause of this. Here on the Shopify Community we are unable to access your store, so we can only give advice based on the information you provide in your replies.  

[blhampton]

I've tried all the above and it's still showing the error message. In the video it shows the third-party app Zendrop. I use Shipstation but in my view, it's not a standalone like the Zendrop is in the video. 

Any suggestions?

[Rick]

Hi @blhampton 

Thanks for joining in here, and welcome to the Shopify Community!

Are you seeing the same error message in your checkout relating to no shipping available for the entered address?

Thanks for confirming you have read over the previous replies here, but the information did not help you resolve this. If you have confirmed that your shipping zones and shipping rates are set up correctly, and also that your Shopify markets are enabled, then there's a chance that this error might be coming from the third-party app that you mentioned.

Would it be possible to explain how ShipStation is integrated with your store? Does this integration manage your shipping rates, or show Carrier Calculated Shipping rates in the checkout maybe?

If you are using the ShipStation app on your store, then it might be a good idea to reach out to the app developers directly, as they should be able to offer support for setting up their app on your store. You can scroll to the Support section of the app store page linked above to get in touch with them.

[blhampton]

Hi Rick and thank you for responding. My zone and rates are set up as well as markets are enabled. I've been back and forth with Shipstation, who sent me this link and video for the other app but Shipstation's isn't set up the same. I'm still waiting for a response from them but in the meantime, have integrated Shopify shipping just to keep my store open. 

[Rick]

Hi @blhampton 

You are very welcome, thanks for the extra information.

I'd love to be able to assist with the ShipStation integration and how it is set up on your store, however as it is a third-party app and external to us, I wouldn't be in a position to be able to guide you on the best way to set it up. If you have installed the ShipStation app on your store via the Shopify app store, and are having difficulty getting in touch with their team for support, feel free to contact our own support team and we can assist with reaching out to them.

I can certainly help you out with your Shopify shipping setup, which you mentioned that you have used in the meantime in order to keep the store open. Is this now working for you, and you can make sales?

[Bazanaco]

Hi,

This is not working for my shop. I’ve ensured all zones and rates are covered (General and International). I made sure the markets were active and I’m still receiving the same error at checkout.

https://bazanaco.shop

[UnyBond]

Helpful solution: Be sure to set up shipping & delivery for all shipping origins. This should help to fix the issue.

[Yahriel]

Hey man, I think you are not understanding. We got everything set up correctly. NOTHING YOU SAY IT WORKS MAN, I'm lossing lots of customer, have to change of new e-commerce this is garbage.

[CarolR]

Hi Yahriel,  Are you also using Amazon to fulfill your orders? And do you have an app (like bytestand) installed that determines shipping cost.  You might need to check a few things:  

• Click settings  and go to Shipping & Delivery
• Make sure you have shipping rates set up for all the locations you ship to
• If you use custom shipping (like Amazon), make sure that your product displays in the custom shipping rates
• Go to your products tab and make sure your products have the proper inventory location selected.
• Go To Amazon and make sure those products have inventory and check that the product SKU matches the SKu you have defined in shopify.

Hope that helps.

[Rick]

Hi @Yahriel 

Thanks for joining in here.

I'm sorry to hear that you are experiencing trouble with your store, even after reading all of my previous replies in this thread. 

If you are losing sales due to a shipping rate issue in your checkout, then please feel free to contact our support team directly so that we can take a closer look, and try our best to identify where this issue might be coming from.

You mentioned that I am not understanding and that nothing I said works - please feel free to share some extra context here about your setup, and what sort of errors you are experiencing, and I will do my best to provide some guidance.

Are you using a third-party app that integrates with your orders/shipping rates? If so, please keep in mind our support may be limited, as we do not directly support third-party apps or integrations. You may need to reach out to the developers for assistance, but if you can provide me with some more information regarding the specific problem you are facing, I may be able to provide you with more specific guidance.

[sayednassr]

check your shipment profile maybe you ship wrong product does not included to this zone as you manage YR shipment profile   

[Enchanted2]

I had a customer contact me in relation to the “Your order cannot be shipped to the selected address” message appearing. I found the issue to be that my shipping rates which were based on weight for my own country, were only listed in the General Shipping Rates for Domestic. I had to create a new Zone in Custom Shipping Rates for the country that kept showing up with the error message and re-enter all of the shipping information for that country in the new zone. I assumed that general shipping rates created for domestic would work for my own country, it didn’t.

Hope this helps.