Customers seeing "This order can’t be shipped to the address you entered."

Solved

Customers seeing "This order can’t be shipped to the address you entered."

singhspk
Shopify Partner
3 1 11

When I add items to cart and try to checkout I keep seeing this error:

 

"This order can’t be shipped to the address you entered. Review your address to ensure that all fields have been entered correctly and try again."

 

I did not add any shipping restrictions as such. 

 

I imported items from DSers. 

Accepted Solution (1)

singhspk
Shopify Partner
3 1 11

This is an accepted solution.

For anyone struggling with this, here's the solution: https://www.youtube.com/watch?v=Lk3VeSU6tFc&ab_channel=Zendrop

 

1. Go to your Shopify account

2. Click settings (bottom left corner)

3. Click Shipping and Delivery

4. Make sure, this section is setup correctly with your provider and products

View solution in original post

Replies 60 (60)

singhspk
Shopify Partner
3 1 11

This is an accepted solution.

For anyone struggling with this, here's the solution: https://www.youtube.com/watch?v=Lk3VeSU6tFc&ab_channel=Zendrop

 

1. Go to your Shopify account

2. Click settings (bottom left corner)

3. Click Shipping and Delivery

4. Make sure, this section is setup correctly with your provider and products

wcraft1989
Visitor
1 0 2

I already did this and still have the same problem. When someone orders from the UK it still shows up. I'm trying to set up my processing time as well but it says incomplete I'd follow the instruction and some of them is not showing up. Can someone help me with this? 

Rick
Shopify Staff
946 90 149

Hi @wcraft1989 

 

Thanks for joining in here, and welcome to the Shopify Community.

 

When you say you already did this - do you mean the steps I provided in my previous replies? Would it be possible to explain the troubleshooting steps you have done so far, so that I am up to speed with the issue?

 

You mentioned that you were trying to set up your processing times, but it says incomplete and some of them aren't showing up. I am not fully sure I understand what you mean here - would it be possible to explain this in more detail? Perhaps you are setting up shipping rates, and are referring to the delivery time for each rate?

 

If you have followed the information in my previous replies, and are still seeing an error in your checkout relating to your shipping settings, then I recommend that you contact our support team directly using this link. We can take a closer look at the issue and do our best to provide guidance on how to resolve it, and also examine your processing time query. Try your best to provide as much detail as possible about the issue and any steps you've taken to try and resolve it. This will help our team investigate the issue and provide effective solutions.

 

Rick | Shopify 
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Thesaucycowgirl
Tourist
6 0 1

Hello Rick I have done ALL of these steps!! Even the Zendrop … Nothing is working & I am loosing orders everyday… I need help ASAP to fix my sight please!!!

https://admin.shopify.com/store/thesaucycowgirl/

Rick
Shopify Staff
946 90 149

Hi @Thesaucycowgirl 

 

Thanks for joining in here.

 

Are your customers seeing an error in your store checkout relating to shipping? Feel free to provide some more context on what is happening, and the things you have tried so far that haven't worked - the more information you can share the better.

 

I appreciate you sharing a link to your Shopify Admin, however here on the Community we cannot access any of your account information. Feel free to share your customer facing URL if you would like for me to take a look at your store - I would be happy to take a look at your checkout to see if I can notice any problems from my side.

 

You mentioned Zendrop - are you using the Zendrop Dropshipping app on your Shopify store? Can you also explain how you have your shipping rates set up on your store? We have some information here on our help center explaining how to set up shipping rates, I would suggest checking that out.

 

If you are experiencing an issue with not being able to accept orders and this is causing you to lose sales, then I would suggest reaching out to our support team directly as soon as possible, so that we can take a closer look at your store setup and suggest solutions to resolve this. You can reach our team here via our help center.

 

Rick | Shopify 
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AshanteSimonee
Visitor
3 0 0

hi rick i have had this same issue for months and i had shopify customer service help me as well & it still on my website, they have fixed the shipping & delivery for me & it still having issues, www.simonehaircollection.com 

Rick
Shopify Staff
946 90 149

Hi @AshanteSimonee 

 

Thanks for reaching out here to let us know.

 

I am sorry to hear that you've been experiencing ongoing issues with your store, even after seeking assistance from our support team.

 

If the provided support wasn't sufficient to fully resolve all issues, then I would recommend reaching back out to our team again and providing us with specific examples and further details of what is happening. If you have a recent support ticket, you can simply reply to that email and our team will receive it and assist with further troubleshooting. You can also contact our team again at any time via our help center here.

 

I checked the DNS settings for your store domain and I noticed that the CNAME record doesn't look correct as you can see here. As per our instructions here, you should set the the www CNAME record to shops.myshopify.com. If this is a third-party domain, then you will need to log in to your domain host website and make sure the settings are corrected.

 

Rick | Shopify 
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Getbalmy
Tourist
8 0 1

Would you mind please taking a look at my store as lots of customers are reporting they are having trouble ordering 

UnyBond
Visitor
3 0 0
Hi Getbalmy, Yes, I would be happy to take a look at your website, but, did
you try to *Update All Your Shipping "Origins"*, because that should clear
out all the problems.
UnyBond
Visitor
3 0 0

Helpful solution: Be sure to set up shipping & delivery for all shipping origins. This should help to fix the issue.

hokageqazi
Shopify Partner
1 0 1

It worked, thanks !!!

laurenxoxashley
Visitor
2 0 0

Hi I am having the same issue on my store babyvibeshop.com.customers keep saying for Canada that it won't let them place an order for their! And other places too! Can you help plz email me at laurenxoxashley@gmail.com thanks!

Rick
Shopify Staff
946 90 149

Hi @laurenxoxashley 

 

Thanks for reaching out here to join in the discussion. I can see you are also experiencing issues with shipping in your checkout - I would be happy to assist.

 

You mentioned that customers in Canada are saying it won't let them place an order. Are they seeing an error relating to 'This Order Can’t Be Shipped To The Address You Entered'? If so, it would certainly suggest that there's some issue with your shipping settings.

 

Thanks for providing your store URL. I went ahead and tested your checkout using a Canada shipping address and it appears to be working OK and I can see shipping options to choose from as you can see here in this screenshot.

 

If these errors are happening for customers in specific places like certain regions within Canada, or with different combinations of product weights or prices, then I would encourage you to check over your settings to make sure all regions are included in the shipping zone, and that your shipping rate conditions are not overly restrictive.


Feel free to share a screenshot of your shipping rate setup here and I would be happy to take a look and do my best to help. You can also contact our support team directly at any time here, and we'd be more than happy to take a closer look at your setup.

 

Rick | Shopify 
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Renaldas
Visitor
1 0 0

I appreciate you taking the time to share this solution with everyone. The link you provided was incredibly helpful, and I'm grateful for your input. It's great to see such a supportive community where we can all help each other out. If you come across any more valuable resources or information, please don't hesitate to share. Thanks again!

jeremychristian
Visitor
1 0 2

I had a shopify store created with a deal that had my shop automatically supplied with 20 products to sell. After I completed the set up including setting up shipping, I decided to test my shop by trying to order a couple items from my shop but no matter what address I submit I get the following error message: "Shipping not available

Your order cannot be shipped to the selected address. Review your address to ensure it's correct and try again, or select a different address." After many videos on youtube I tried everything including trying to set up the Shipping Rates. After over 8 hours of changing settings, I'm still getting the message at checkout, I'm extremely frustrated. what good is a shopify  store if no one can check out? Someone please help.

 

Daizykat
Visitor
1 0 0

Good morning 

 

I’ve had my store for some years now and never had this problem until recently. 
At least 20 customer a day are getting the error of “This Order Can’t Be Shipped To Your Address”. My shipping rates/settings haven’t changed. Markets are setup as well. 
When a customer messages about the error, I send them an invoice through Shopify and then they’re able to checkout that way. 
I’m losing customers left and right… painful to know about 20 people message daily! Imagine how many people don’t care to message at all and just move on?

I need desperate help!
my URL

https://discountmakeupbox.com

quanzhang
Visitor
1 0 0

i have the same issues on my website  www.eggatelier.com 

i changed nothing on my shipping &delivery setting, but it just show as "

Shipping not available

 
Your order cannot be shipped to the selected address. Review your address to ensure it's correct and try again, or select a different address."
 
is it possible to help me to fix this, thanks so much
Shakoola
Visitor
1 0 1

I was having the same issue. Seems to be related to Canada Post delivery service type and the product details like weight, size etc.

 

I solved it by offering multiple services like express post, expedited etc instead of just "regular parcel" service.  So i am guessing the regular parcel service has some restrictions on size etc that my products were not fulfilling in order to qualify for shipping with regular parcel service.

MasterAuto
Visitor
1 0 0

Have yet to solve this, but fairly certain it is a weight issue. Can do 1 box (around 40lb), but when 3 or more are added it gives the message This Order Can’t Be Shipped To Your Address”. Have 4 services checked off: Expedited Parcel, Priority, Regular Parcel, Xpresspost 

 
Gabe16
Tourist
11 0 1

I just stared having the same problem with large orders. I was chatting with a Shopify guy last night. When he changed my default box to a larger size, the order was working. The problem is I can not use a large box as my default because everyone in the US will be paying a lot extra for shipping. I'm in Canada and I have three options to ship with CP. I even made my customer an invoice and it still wouldn't go through. This is so frustrating.

rgcampos003
Visitor
3 0 0

i´m facing the exact same problem, and i did all the things they say to do, and it still isn´t solved

Potentfungi
Visitor
1 0 0

Hi, 

Thanks for posting the solution. Unfortunately it doesn't seem to work for my site www.potentfungi.com 
Shipping to the UK, where I am using a flat rate, works fine. However, shipping to the US, Europe or anywhere else where I am using the "carrier or app to calculate rate" option gives customers the check-out error message. 

Please can you suggest an alternative fix ?

Kind regards, 

Blair
Shopify Staff
2057 268 242

Hi @Potentfungi,

 

Thank you for reaching out to the Community! I'd be happy to provide some assistance with this request, to ensure it gets resolved. To confirm, have you connected with our support team regarding this?

 

If not, I'd encourage you to connect with us directly. This will allow our support team to investigate further, as we wouldn't have access to any account details through the Community. They will be able to look into your current shipping profiles and determine why that error is populating. 

 

To connect with us, you can:

 

- Head over to our Help Center: https://shopify.link/KWb8
- In the virtual assistance chat box, type 'Contact Support'
- This will prompt you to log into your shop
- Once logged in, you will see the option to chat with an advisor

 

Please let me know if you have any other questions. 

Blair | Shopify 
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MrsBridges
Tourist
4 0 2

I am having this problem and I am so confused and overwhelmed right now.. I don't know what to do.  Going to check out this video and pray I guess!

itscrea
Visitor
1 0 0

Very helpful! It solved my problem.

OUAHKIK
Tourist
7 0 1

Hello igot he   this problem when im testing to somme of my products 

(Shipping not available

Your order cannot be shipped to the selected address. Review your address to ensure it's correct and try again, or select a different address.)
Can somme one  fix the problem
Gabe16
Tourist
11 0 1

I can't solve it either. Apparently it has to do with your default box size is what I was told because it worked when I was chatting to someone on Shopify. He changed the default to a larger box. This doesn't work for me because I don't want customers paying for a large box size. You could add a courier, such as UPS and you customers could select that. The problem with that is you have to subscribe to the highest level on Shopify to get that feature, which I think is ridiculous. I already pay too much for using Shopify.

OUAHKIK
Tourist
7 0 1

Still cant solve the problem 

dani147
Visitor
1 0 0

I had the same problem. All I did was add another shipping carrier ( I added USPS Ground Advantage and then it started working)

Rick
Shopify Staff
946 90 149

Hi there @singhspk 

 

Welcome to the Shopify Community! I see that this is your first post here.

 

Thanks for explaining what was happening on your store. I understand that customers were seeing a shipping error when trying to checkout.

 

Usually when this error is shown in the checkout, it means that there are no shipping rates set up for your store. It looks like based on your followup reply that you have since figured this out and added the appropriate shipping rates - well done! We have some great information about this on our help center here.

 

Another thing to double check is the Shopify Markets section of your admin (Settings > Markets). There you can double check that all markets you wish to sell to are active, and you can also access various cross border settings - more info on this here.

 

You mentioned that you were using the DSers app - how is the dropshipping store going so far? I'd love to hear about your store and what kind of products you are selling. Just so you know, we have an excellent guide on dropshipping on our Shopify Blog here that I would definitley recommend checking out!

Rick | Shopify 
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CarolR
Tourist
7 0 1

This did not solve my problem.  I have 1 product that received this message "This Order Can’t Be Shipped To The Address You Entered."  I have looked at the product profile and the shipping sets and it appears correct

Rick
Shopify Staff
946 90 149

Hey @CarolR 

 

Thanks for replying here to let us know about your shipping issue.

 

I understand that you are seeing that error message in the checkout for one product only, is that correct? Are all other products showing the correct shipping rates in the checkout?

 

Thank you for confirming that the shipping rates appear to be correct. Have you double checked that there are definitely shipping rates available for the location that you are entering in the checkout? I would also recommend making sure that if you have conditions on the rates, that there are no gaps or scenarios where a rate may not appear e.g. if the order is too light/heavy, or maybe an issue with the order value not matching a rate etc.

 

Another troubleshooting step that I mentioned previously is checking the Shopify Markets section of your admin (Settings > Markets). You will need to ensure that all markets you ship to are active more info on this here

 

If you are comfortable doing so, feel free to share your store URL here, along with the product and general region you are trying to enter in the checkout - I can test it out on my side to confirm the same behavior. I cannot access your admin however, so if you have any screenshots or further information to share here that may be helpful, then please do so.

 

Rick | Shopify 
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CarolR
Tourist
7 0 1
It seems like there is a lag and shopify needs to refresh or something. I
corrected it and tried multiple times and it still didn't work. I tried
refreshing my page and then placing the order incognito. I waited about 15
minutes and then it was fine ???
Rick
Shopify Staff
946 90 149

Hi @CarolR 

 

Thanks for getting back to let me know. I understand that it seems to be working for you now is that correct?

 

That certainly does sound a bit odd - are you using any apps or other third party shipping integrations by any chance?

 

You mentioned about the incognito page working eventually, that is interesting. That could suggest that the issue is localized, so I would recommend doing the following:

 

  • Make sure your device OS/firmware & browser versions are up to date. We recommend using the latest version of Google Chrome for best results.
  • Clear your browser's full cache & cookies.
  • Try using a different internet connection to see if that helps.
  • Test your checkout using a different device such as another mobile device or computer.

 

If you continue to experience the shipping issues, feel free to reply here to let me know and also share the information requested in my last reply. Besides this, how is everything going with your store? Are you facing any other challenges or difficulties with selling on Shopify? We're always here to help!

 

Rick | Shopify 
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alexsmin
Visitor
1 0 0

Hello.
I've tried all the above solutions, but the problem still persists. 
Is there any other solution that you can think of?
Is there any other issue that can be causing this?

Rick
Shopify Staff
946 90 149

Hi @alexsmin 

 

Welcome to the Shopify Community. Thanks for reaching out here to let me know you are also experiencing this issue in your checkout.

 

As I explained in previous replies, if you are seeing an error in your checkout stating that the products cannot be shipped to your location, then it usually means that there are no applicable shipping rates set up on your store to cover the products and the location they are shipping to.

 

Can you confirm that you have checked the shipping rates in the Settings > Shipping and Delivery section of your admin, and there are rates for the regions you are shipping to, and that they do not have overly restrictive conditions on them? I would also recommend ensuring that the market in question is set to Active in the Settings > Markets section of your admin, as that can prevent shipping rates being displayed if it is not active.

 

Feel free to provide some screenshots of the shipping rates as well as the store URL and I can troubleshoot this with you here. If this is an urgent matter that is preventing your store from making sales, then I would encourage you to contact our live support team using this link here so that we can take a hands on look at your store and try to identify the cause of this. Here on the Shopify Community we are unable to access your store, so we can only give advice based on the information you provide in your replies.  

 

Rick | Shopify 
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blhampton
Visitor
2 0 1

I've tried all the above and it's still showing the error message. In the video it shows the third-party app Zendrop. I use Shipstation but in my view, it's not a standalone like the Zendrop is in the video. 

Any suggestions?

Rick
Shopify Staff
946 90 149

Hi @blhampton 

 

Thanks for joining in here, and welcome to the Shopify Community!

 

Are you seeing the same error message in your checkout relating to no shipping available for the entered address?

 

Thanks for confirming you have read over the previous replies here, but the information did not help you resolve this. If you have confirmed that your shipping zones and shipping rates are set up correctly, and also that your Shopify markets are enabled, then there's a chance that this error might be coming from the third-party app that you mentioned.

 

Would it be possible to explain how ShipStation is integrated with your store? Does this integration manage your shipping rates, or show Carrier Calculated Shipping rates in the checkout maybe?

 

If you are using the ShipStation app on your store, then it might be a good idea to reach out to the app developers directly, as they should be able to offer support for setting up their app on your store. You can scroll to the Support section of the app store page linked above to get in touch with them.

 

Rick | Shopify 
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blhampton
Visitor
2 0 1

Hi Rick and thank you for responding. My zone and rates are set up as well as markets are enabled. I've been back and forth with Shipstation, who sent me this link and video for the other app but Shipstation's isn't set up the same. I'm still waiting for a response from them but in the meantime, have integrated Shopify shipping just to keep my store open. 

Rick
Shopify Staff
946 90 149

Hi @blhampton 

 

You are very welcome, thanks for the extra information.

 

I'd love to be able to assist with the ShipStation integration and how it is set up on your store, however as it is a third-party app and external to us, I wouldn't be in a position to be able to guide you on the best way to set it up. If you have installed the ShipStation app on your store via the Shopify app store, and are having difficulty getting in touch with their team for support, feel free to contact our own support team and we can assist with reaching out to them.

 

I can certainly help you out with your Shopify shipping setup, which you mentioned that you have used in the meantime in order to keep the store open. Is this now working for you, and you can make sales?

 

Rick | Shopify 
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Bazanaco
Visitor
1 0 0

Hi,

This is not working for my shop. I’ve ensured all zones and rates are covered (General and International). I made sure the markets were active and I’m still receiving the same error at checkout.

https://bazanaco.shop

UnyBond
Visitor
3 0 0

Helpful solution: Be sure to set up shipping & delivery for all shipping origins. This should help to fix the issue.

Yahriel
Tourist
3 0 2

Hey man, I think you are not understanding. We got everything set up correctly. NOTHING YOU SAY IT WORKS MAN, I'm lossing lots of customer, have to change of new e-commerce this is garbage.

CarolR
Tourist
7 0 1

Hi Yahriel,  Are you also using Amazon to fulfill your orders? And do you have an app (like bytestand) installed that determines shipping cost.  You might need to check a few things:  

  • Click settings  and go to Shipping & Delivery
  • Make sure you have shipping rates set up for all the locations you ship to
  • If you use custom shipping (like Amazon), make sure that your product displays in the custom shipping rates
  • Go to your products tab and make sure your products have the proper inventory location selected.
  • Go To Amazon and make sure those products have inventory and check that the product SKU matches the SKu you have defined in shopify.

Hope that helps.

Rick
Shopify Staff
946 90 149

Hi @Yahriel 

 

Thanks for joining in here.

 

I'm sorry to hear that you are experiencing trouble with your store, even after reading all of my previous replies in this thread. 

 

If you are losing sales due to a shipping rate issue in your checkout, then please feel free to contact our support team directly so that we can take a closer look, and try our best to identify where this issue might be coming from.

 

You mentioned that I am not understanding and that nothing I said works - please feel free to share some extra context here about your setup, and what sort of errors you are experiencing, and I will do my best to provide some guidance.

 

Are you using a third-party app that integrates with your orders/shipping rates? If so, please keep in mind our support may be limited, as we do not directly support third-party apps or integrations. You may need to reach out to the developers for assistance, but if you can provide me with some more information regarding the specific problem you are facing, I may be able to provide you with more specific guidance.

 

Rick | Shopify 
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GlobalVersas
Visitor
1 0 0

Please I'm Having the same issue, Non of my location is working. Here is my store link. https://globalversass.myshopify.com

JessPossible
Visitor
1 0 0

Hi Rick i have followed every step in this thread - and nothing is working i am usinadded from this app- every other app is working so far as they had their own rates i am also using the shopify shipping rates with this app - i checked everything and even watched the video can you assist? https://members-shop@bhuntas.com

I am still testing but you are welcomed to look at my store

I am using the zopi app and i even reached out to them but I am still getting the message in particular for items i added from this app

 

sayednassr
Visitor
1 0 0

check your shipment profile maybe you ship wrong product does not included to this zone as you manage YR shipment profile   

Enchanted2
Visitor
2 0 0

I had a customer contact me in relation to the “Your order cannot be shipped to the selected address” message appearing. I found the issue to be that my shipping rates which were based on weight for my own country, were only listed in the General Shipping Rates for Domestic. I had to create a new Zone in Custom Shipping Rates for the country that kept showing up with the error message and re-enter all of the shipping information for that country in the new zone. I assumed that general shipping rates created for domestic would work for my own country, it didn’t.

Hope this helps.