Customers unable to reach checkout

[HeatherLoveLogs]

Hey guys, I know there was an issue a few weeks ago where customers weren't able to reach checkout and Shopify said it was due to Google Tag Manager, advised it was fixed and marked it as resolved. However, some of my customers are still having issues and Shopify Support have been really unhelpful. Is anyone else still experiencing the same thing and do you have any ideas about what might be causing it or how to fix it?

Thanks

Heather

[Victoria]

Hi there, @HeatherLoveLogs.

Thank you for reaching out and posting here in the Shopify Community!

I understand that your customers are experiencing issues when navigating to checkout and may be receiving an error message. Earlier today, Shopify received reports of various errors with checkouts. Our developers have investigated and since resolved the issue.

Before proceeding, I recommend following the below troubleshooting steps:

• Clear your cache and cookies on your browser. After this, completely reboot the browser.
• Try a different web browser, as well as an incognito window or a private window to rule out any browser issues. 
• Try another device, like another computer or mobile phone.

I'd also love to hear what kind of online business you have and what you're actively working on. I'll be happy to provide resources and tailored feedback to your business.

If you or your customers continue to experience any further issues, I encourage you to create a support request via the Shopify Help Center so our team can investigate. 

I hope this helps!