Customers who have previously filed a chargeback

[B_Lew]

Hello. Is there a way to get an alert email when a customer who has filed a chargeback with our company previously places a new order?  I would like to be notified when those customers try to place a new order. If there is an app that can do this, please let me know.  

[grassgreen]

Hi, curious how are you currently storing / marking information about the chargeback? If at all.

[Chargeflow-Avia]

For handling chargebacks effectively, your approach should be first collecting evidence from the Shopify order, then examining the transaction details, and finally reviewing customer communication, gathering everything into something called an evidence letter. This thorough method increases your chances of successfully addressing chargebacks while optimizing the time spent on each case

[B_Lew]

I don't currently store or mark their info.

[grassgreen]

There is easy way:

1. Create new boolean (true/false) metafield on Customer level

2. When chargeback comes, go to the that Customer and manually put True on metafield.

3. With the app Flow create workflow:

a) new Order created

b) condition if Order.Customer.metafield has your key and value true, then do action

c) action -> send internal email. Email text like this:

Oh no, same customer new order came
{{ order.name }}

So you don't need any third-party app here, just standard features. Of course this wouldn't protect you from professional fraudsters who don't use same data twice. But it is simple option to start with... 

[B_Lew]

Thank you so much for taking the time to send this.  What does #3 mean (app flow)? 

[grassgreen]

Standard Shopify app Flow. If it is not yet in you admin menu, you can find it in Shopify store.

[B_Lew]

Hello. Is this something you can help us with? We were not able to figure
out how to set up this.

[grassgreen]

yes, sure. Write me DM