Customizable Track My Order Instant Shopify Inbox Message

[joshuaboileau]

Is it possible to have the Track My Order instant chat message to be customizable? 

[Johnson_Sarah]

Hello, Yes, the "Track My Order" instant chat message can be fully personalized depending on the chat app or integration you're using. Most platforms offer options to customize the text, design, and automated responses to align with your brand and customer preferences. Simply access the settings in your Shopify app or chat tool to modify the message accordingly.

[joshuaboileau]

Hi @Johnson_Sarah ,

Thanks for the insight however that option is not available for this specific instant chat message. It is available for every other one though, and I'm guessing this is because of the coding that also attached for order tracking. 

Note: This is the Shopify Inbox app.