Data discrepancy between Facebook Ads and Shopify

9 0 1

Good morning.


I have a big issue with the analytics.


I've started my Facebook Ads campaigns, and the sessions are not being tracked, and I'm sure because I can see them with Microsoft Clarity.


On Shopify, it only registers when a customer adds to the cart and goes to the check-out, but not when they visit without taking any action. What could be the problem? I only have this issue with this store; the others work perfectly.


Thank you.

Replies 2 (2)
Shopify Partner
891 175 185

Can you provide link to your store?


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Shopify Partner
4 0 3

Hi, still experiencing this?