Data discrepancy between Facebook Ads and Shopify

[Inkd]

Good morning.

I have a big issue with the analytics.

I've started my Facebook Ads campaigns, and the sessions are not being tracked, and I'm sure because I can see them with Microsoft Clarity.

On Shopify, it only registers when a customer adds to the cart and goes to the check-out, but not when they visit without taking any action. What could be the problem? I only have this issue with this store; the others work perfectly.

Thank you.

[makkaomakka]

Can you provide link to your store?

[zencsaj]

Hi, still experiencing this?