DAWN THEME: Customer accounts not being sent "activate account" email once creating account

[LaurenAshley]

Hi All!

I have just set up customer accounts on my shopify page and tried testing this out with my personal accounts. My GMAIL account works fine and I received an email to activate my account however when using my HOTMAIL account, I am not receiving an email (I have also checked junk). If i check my shopify settings under "customers" both accounts are appearing there but I am unable to login with my HOTMAIL account. Please help 🙂

Thanks Lauren!

[nburton]

If you're experiencing issues with receiving activation emails for customer accounts on your Shopify page, specifically with your Hotmail account, there are a few steps you can take to troubleshoot the problem:

1. Check spam/junk folders: Even though you mentioned checking the junk folder, it's worth double-checking to ensure that the activation email hasn't been misclassified as spam. Sometimes, emails from new or unfamiliar senders can end up in the spam folder.

2. Whitelist email addresses: Make sure that the email address from which the activation email is being sent is whitelisted or added to your Hotmail account's safe senders list. This helps ensure that future emails from that address won't be flagged as spam.

3. Verify email address configuration: Confirm that the email address associated with your Hotmail account is correctly configured in your Shopify settings. Ensure that you've entered the correct email address in the customer account settings.

4. Contact Hotmail/Outlook support: If the issue persists, it may be helpful to reach out to Hotmail/Outlook support for assistance. They can check if there are any specific issues with email delivery to your Hotmail account and provide guidance on how to resolve it.

5. Test with other email providers: To further troubleshoot the issue, try creating a test customer account with a different email provider (other than Gmail or Hotmail) and see if the activation email is received successfully. This can help determine if the problem is specific to your Hotmail account or a more general issue.

If none of the above steps resolve the issue, it would be advisable to contact Shopify's support directly. They can investigate the problem further and provide specific guidance based on your Shopify account settings.