deactivate my store

1 0 0

I need help to deactivate my store. Every time i try, i get "To close your store, you need to contact support". I have contacted them but they are not to help.


i have stop all off the billig apps and done all 5 steps they ask for. But i cant stell deactivate 


What is the number for support? It is so stupid, that it hass to be so hard to delete your account.

Replies 2 (2)
Shopify Staff
Shopify Staff
2081 234 476

Hey, @Ekiochi 


Happy to help here. Do you mind sharing a screenshot of the message you receive when you attempt to close your store from within your admin? 


If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
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2 0 0

Can I contact you by any other means? I have the same problem, and I really want to deactivate my store. Thank you