Re: Deactivating my store

Rex9999 · ‎07-10-2024

I’ve tried several times to deactivate my store but it keeps telling me the password is incorrect when it’s not, ugh, no one to talk to, what do I do? I know the password is correct

Small_Task_Help · ‎07-10-2024

Hi,

Kindly connect with Shopify support https://help.shopify.com/en/

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Blair · ‎07-10-2024

Hi @Rex9999,

Thank you for reaching out to the Community. I'm sorry to hear that you're having some troubles with accessing your shop.

As @Small_Task_Help has mentioned, you will want to connect with us directly. This will allow our support team to get you authenticated, as we wouldn't have access to any account details here through the Community. They will be able to ensure you regain access to the shop so it can successfully be deactivated.

Please feel free to let me know if you have any troubles with this.

Blair | Shopify
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Deactivating my store

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