Debit Cart wrongly charged.

UswaJiwani
New Member
5 0 0

Hello everyone, my debit card was charged for $25 and I dont know for which account it was because 2 of my accounts are inactive those dont have this card's details on them and the other one that i manage has been paid for till march 2024 and that one also doesn't have this card's details. please can you tell me the email for which this was charged? 

881161032800 shopify - 210911298

this is the transaction number. please help i want the money back. 

Replies 4 (4)

Ivy
Shopify Staff
1033 80 129

Hi there, @UswaJiwani.

Is it possible there may be another store connected to your email that may not be fully closed? You can double check this by using this tool. 

With that being said - For this, you will need to reach out to live support, as this is the only secure way we can access your account. Our live support can be reached here. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Thanks so much! 


Ivy | Social Care @ Shopify


Out Of Office

-Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog



UswaJiwani
New Member
5 0 0

Hello Ivy, thanks for your response. if i give you my card number can you check the accounts that it's associated with?

Ivy
Shopify Staff
1033 80 129

No this is not possible here on the Community forums as it would not be secure to share this information here.

For this, you will need to reach out to live support, as this is the only secure way we can access your account. Our live support can be reached here. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Thanks again. 

Ivy | Social Care @ Shopify


Out Of Office

-Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog



UswaJiwani
New Member
5 0 0

live chat is of no use to me as it's not understanding my problem. can i message you or something?