is it possible to delete Abandoned checkouts? Its important due to GDPR, as it contains customer information (like name, email, phone, address).
My name is Ava, I’m one of Shopify’s Gurus and I’m here to help 🙂
I'm afraid there is no way to delete abandoned cart checkouts. The only types of orders that can be deleted fall under these specific categories.
If you wanted to remove some customer information for GDPR compliance, you can request this information be removed by our team. You can do this by going to the Customers tab in your admin, then clicking the 'remove personal data' button on the bottom right of the screen.
After that request has been submitted to us, we will transmit your request to all apps you have installed at the time you make the request that might have access to that customer’s data.
There is some more information here on how to process erasure requests here.
Let me know if you have any more questions, happy to help!
Social Care Guru | email@example.com
Yes there is no way to delete the abandoned cart checkouts in Shopify. But you should read this article to learn how to disable the default abandoned cart email on Shopify, maybe it could help you in the future 😉
I am also wanting to do this because they were test orders put in by me and one that payments were still in test mode and I didn't realize. It's a brand new shop. At least can we just get them off the screen? archive seems to do absolutely nothing.
This really needs to be a feature. even if they are not deleted by shopifys system there needs to be a way to clear them from the queue in the shop. Its obnoxious to look through with no method of sorting. Seems like lazy design to me, hopefully its improved.
What I do is I set them as archived.
Then use the filter, I filter by Status = Open.
Then save the search, I named mine "Open"
Now you should have an extra tab at the top called open.
Whenever I go the Abandoned checkouts section I go directly to the new Open tab.
Still not a true delete but at least filters things out.
Hugs to all
I've checked this out with our Accounts team to get more information for you here. Abandoned checkouts are saved in the Shopify admin for three months. Once per week, a check is in place to make sure abandoned checkouts that are older than three months are removed from the admin. So those test checkout should disappear for you shortly! You could also try @sciclunari's method in the meantime, just so you won't see the test orders.
Have a great day!
Social Care | help.shopify.com
I guess then it is about exporting the data, and maybe maintaining it somewhere in a sheet on one of those many cloud services.
We have abandoned checkouts from 2017, so that's definitely not happening to us. Does it only delete ones that aren't archived?
Nope. I archive my abandoned checkouts all the time (the same ones, just in case it works some day) and they never go away. Still have some from 2018.
Someone can Spam the crap out of your website cart and the owner of the website can't do anything about it. Mickey Mouse and Pluto aren't going to buy what's in the cart, that I can guarantee you.
Yes, exactly. The Mark Mustermann bot has been spamming my site on three occasions in the past couple of weeks with 50-100 fake sessions each time. I'm stuck letting all of those abandoned cart reminders get sent out to all of those fake email accounts because Shopify somehow decided that we don't need the absolutely basic capability to delete an abandoned cart entry. But they inexplicably took the time to make an "archive" feature instead? I'm in disbelief about the lack of certain very basic features in Shopify, and I refuse to install apps just to plug those holes that should be part of Shopify's basic capability.
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