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Delete an order from unfulfilled screen

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Ellieh27
New Member
1 0 0

Hello,

 

Can you please advise how I can remove a cancelled order from my 'unfulfilled' filter please?

 

I have refunded and cancelled the order however it's still showing on my unfulfilled screen and it's really frustrating when i'm trying to work through my unfulfilled orders. 

 

Or is there anyone who can help remove this?

Thank you

Ellie

Accepted Solution (1)

Accepted Solutions
Nick
Community Moderator
Community Moderator
4531 434 1001

This is an accepted solution.

Hi @Ellieh27,

Nick here from Shopify. Great question! 

There are only certain circumstances when an order and be completely deleted and removed from the admin. 

Deleted orders are removed from your Shopify admin and are no longer tracked in reports. Only the following types of order can be deleted:

  • orders that were paid with a manual payment method
  • orders that started as a draft and were then marked as paid
  • orders that were imported through the Shopify API
  • test orders

I did make a test order on my store, cancelled it, then the Delete Order option came up at the bottom of the order as you can see in the screenshot: 

25-52-9y01l-hadyi

This did remove the order from my main orders and the unfulfilled section. Something to note though is there will be no information or data from the order anywhere in your store should you ever need it for any purpose afterwards. Shopify also has a guide for this which you can read here. Let me know if this works for you. 

Nick | Community Moderator @Shopify
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Replies 23 (23)
shansalam
Shopify Partner
54 4 10

Hello @Ellieh27 , you can do this by clicking on the order no. and on the bottom left you can see an option called "Delete order". However please note that this would delete that particular order from your shopify admin forever. 

Shan | www.linkedin.com/in/shansalam

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You can also contact me on shansalam@gmail.com for any queries
Nick
Community Moderator
Community Moderator
4531 434 1001

This is an accepted solution.

Hi @Ellieh27,

Nick here from Shopify. Great question! 

There are only certain circumstances when an order and be completely deleted and removed from the admin. 

Deleted orders are removed from your Shopify admin and are no longer tracked in reports. Only the following types of order can be deleted:

  • orders that were paid with a manual payment method
  • orders that started as a draft and were then marked as paid
  • orders that were imported through the Shopify API
  • test orders

I did make a test order on my store, cancelled it, then the Delete Order option came up at the bottom of the order as you can see in the screenshot: 

25-52-9y01l-hadyi

This did remove the order from my main orders and the unfulfilled section. Something to note though is there will be no information or data from the order anywhere in your store should you ever need it for any purpose afterwards. Shopify also has a guide for this which you can read here. Let me know if this works for you. 

Nick | Community Moderator @Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

JFMMUK
Tourist
3 0 2

I can see that since 2016 many people have asked to have a button to simply fulfil or delete any unfulfilled order.

Is this available already?

I work with pre-orders and I want to have a direct view of what really needs to be fulfilled.

Please let me know... someone!

Thanks

Nick
Community Moderator
Community Moderator
4531 434 1001

Hi @JFMMUK,

Currently the only way an order can be deleted is if it is under the same circumstances as I mentioned in my above reply: 

There are only certain circumstances when an order and be completely deleted and removed from the admin. 

Deleted orders are removed from your Shopify admin and are no longer tracked in reports. Only the following types of order can be deleted:

  • orders that were paid with a manual payment method
  • orders that started as a draft and were then marked as paid
  • orders that were imported through the Shopify API
  • test orders

25-49-8n8qh-iuuk6

You can read more about this from the guide Shopify has about deleting orders here

Nick | Community Moderator @Shopify
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markvanhaze
Excursionist
15 0 10

So just to clarify: There is no way I can change the fulfilment status on orders that are cancelled or refunded and archived and/or older than 60 days ?

 

So I will have my open order counter always show those ancient orders?

JFMMUK
Tourist
3 0 2
At the moment I still have the unnecessary and inconvenient 8 orders that were fraud or were cancelled.

There should be a way to reset this…

That’s really deceiving and unnecessary - I should have control on what to see on my app or on my browser.


Nick
Community Moderator
Community Moderator
4531 434 1001

Hi @markvanhaze,

In this instance because the order was never technically fulfilled so it would always show this order status. If the order is archived then it doesn't count to open orders in your admin. The Shopify docs have more information about order fulfillment here

Nick | Community Moderator @Shopify
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markvanhaze
Excursionist
15 0 10

I'm sorry but making a unfulfilled order archived, does not remove it from the counter.

Unless this is some sort of caching issue I'm not aware of.

 

Nick
Community Moderator
Community Moderator
4531 434 1001

Hi @markvanhaze,

Apologies, I don't think I communicated it very well before:

When you fulfill an order, you can archive it to remove it from the list of open orders. Archiving lets you keep track of open orders that have not yet been completed, and to make sure that you have an accurate count of open orders in Shopify.

Any cancelled unfullfilled orders will remain in the order section of the store and look like this:

24-44-rewpk-jdg2n

24-46-ygfnc-2xeso

It's not possible to remove it from the list of orders there. There is a Shopify help guide which touches on canceling, archiving and deleting orders here too. 

I do see what you mean, that having the order there can be annoying and by archiving it you would want it removed from that section completely. I will submit a feature request on your behalf with this feedback for the development team going forward! 

Nick | Community Moderator @Shopify
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markvanhaze
Excursionist
15 0 10

Archiving does remove it from the list, that is not the issue. The problem is the counter:

 

https://www.awesomescreenshot.com/image/14211422?key=58d11984a5f014422624ab5f1bad069f

 

 

Nick
Community Moderator
Community Moderator
4531 434 1001

Hi @markvanhaze,

Thanks for sending the screenshot! Any unfulfilled orders will be counted in the counter you highlighted even if archived. The only way to remove the number is to delete the order completely. I completely understand how this could be misleading for you when you want to know how many actual orders you need to fulfill. 

There is an active feature request for this which I have added your feedback to. Once there's an update on this I've made a note to update the thread here. 

Nick | Community Moderator @Shopify
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SVictory
Tourist
3 0 0

Its beyond me that Shopify hasn't fixed this yet. Please fix this issue. 

smock
New Member
2 0 1

When do you expect to have a resolution? This seems pretty basic...and a common occurrence!

 

Thank you for your help. The Stitchin Den

Natalie_Latched
Tourist
4 0 5

Still waiting on a solution for this, having 15 orders on the app that are "unfulfilled" drives me mad and I cannot delete them for auditing purposes

JFMMUK
Tourist
3 0 2
The 1st time I requested to manually delete, or hide cancelled orders, it was in September 2021… almost a year ago.
TobyUSFanco
New Member
1 0 0

Still trying to fix this myself. Drives me insane, terrible design by Shopify. 

smock
New Member
2 0 1
Still no answer
Susan
ricmar
New Member
1 0 1

@Nick - could you provide an update on this feature request, please?

 

Thanks.

Nick
Community Moderator
Community Moderator
4531 434 1001

Hi @ricmar,

 

There's no update on this yet. Please keep an eye on the Shopify Changelog for new and updated features on Shopify. 

Nick | Community Moderator @Shopify
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