Deleted account charging

maddeylen1
Visitor
1 0 0

I have made 2 different shopify accounts, one with an email called [REDACTED] and another with an email called [REDACTED]. 

 

I have deleted both my accounts 2 months ago, and i have received two notifications that shopify has charged me 32 euros. I made this account just to solve the problem and i have no active subscription. I have screenshots of the emails that you receive when you deactivate a store, and delete an account. I also have the transactions in my bank account. So i deleted all of my stores and accounts but i am still receiving payments because of the subscription. I also dont have any third-party things. How is this possible?

 

I have no money to lose like this, help would be necessary.

Replies 2 (2)

SealSubs-Roan
Excursionist
167 12 12

Hi @maddeylen1 !

 

Since this is an account related issue, it would be best to reach out to Shopify support team so they can further take a look at your account and take the necessary actions into resolving this issue. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the "I still need help" or "chat with a support advisor" option appear.

Roan
Please let me know if it works by marking it as a solution!
Seal Subscriptions App, a subscription app for Shopify, with glowing user testimonials and a free plan.

Ollie
Shopify Staff
2404 454 405

Hey @maddeylen1.

 

Thanks for reaching out.

 

I appreciate the context that you have shared with us as that is very helpful! Since we are unable to authenticate you for the store over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. In this case, it would be best to speak with our live support directly by navigating to the Help Center

When you arrive at the Help Center, you will need to make the virtual assistant be aware that you would like to Speak with support and you will be connected with a Support Advisor accordingly. 

 

Let us know if you have any questions. 

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog