Deleted product

[Arletteyp]

Hi, I re-uploaded the same product twice so I deleted one version. Someone bought that product, but they ordered the version I had deleted. I can’t fulfill the order if it’s deleted on my store. How should I fix this? 

[ProtoMan44]

@Arletteyp  thanks for posting here.

Certainly! Here's a concise version:

Recreate Deleted Variant: Immediately recreate the deleted product variant exactly as it was before.

Confirm Order Details: Review the order to ensure you recreate the variant correctly, including any specific options chosen by the customer.

Assign Inventory: Update the inventory levels for the recreated variant to match what was available when the order was placed.

Fulfill Order: Once the variant is recreated, fulfill the order as usual through Shopify. The system will adjust inventory automatically.

Prevent Future Issues: Double-check before deleting any product variants to avoid similar situations in the future.

Following these steps will help you quickly resolve the issue and fulfill the customer's order without delay.

[Arletteyp]

Hi so after I’ve republished it I just create an a new order with the
customers original info? Will it cancel the existing one, or affect it in
any way?

[ProtoMan44]

@Arletteyp i think old order will still there until you not do anything.

[Dan-From-Ryviu]

Have you tried to edit that order and replace a deleted product with a new one? 

[Small_Task_Help]

Hi,

Hope this will help

Adjust Inventory and Notify the Customer
After that Fulfill the New Order