Delivery Profiles not combining

[56bits]

Hi guys, new to Shopify and wondering if someone can help.

We have a Shopify store with custom delivery profiles on every item.

Item A has a free shipping method called "Australia Post Domestic Letter Untracked".

Item B has a free shipping method called "Australia Post Standard Parcel".

Both items have a paid shipping method called "Australia Post Express Parcel".

If I add Item A to the cart, I can see both options.  Same for Item B.

If I add both, though, I can only see the paid shipping method (Australia Post Express Parcel).

I'm assuming this is because the names of the free shipping methods are different, but is there some option to just combine them and allow our customers to check out with free shipping with both A and B in their cart?

Any help would be appreciated, thanks.

[Shay · Accepted solution]

Hey @56bits 

When selling products from multiple shipping profiles the names of the rates need to be the same for them to be available on both products when checking out. You will want to look at a more uniform name for the free shipping rates in order for them to be available across profiles. 

[56bits]

No worries Shay, thanks.  I thought that was the case but wanted to double check before editing my profiles.