Delivery Status Notification (Failure)

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We have a domain that is "Managed by Shopify", domain.com. We've set it up on Shopify that whenever someone sends an email to support@domain.com it will be forwarded to support@domain.zendesk.com.

 

It's been working fine for the longest time, however, I believe, due to the recent email from Shopify regarding DMARCs, our customers started to receive undeliverable messages whenever they responded to our messages.

 

Subject: Delivery Status Notification (Failure)

Body:

 

Message may contain a virus

Your message wasn't delivered to support@domain.com because it may contain a virus. Learn how to check for and prevent viruses.

 

The response from the remote server was:
550 5.7.1 Message contains spam or virus. (110) [1706229214-624269]

 

I'm looking for any advice as to how to fix this.

 

Thanks,

Patrick

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